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Work Background
Axeno ConsultingHead of Sales, Enterprise
Jan. 2025
AxenoEngagement Head
Jul. 2022 - Dec. 2024Noida, Uttar Pradesh, India- Spearheaded strategic account delivery and client engagement, acting as the primary offshore leader across complex, multi-stream programs. - Drove revenue growth through consultative selling, identifying cross-sell and up-sell opportunities within existing accounts while ensuring delivery excellence. - Built and managed CXO-level relationships, positioning the organization as a long-term transformation partner. - Led business reviews and executive discussions to align delivery outcomes with client business goals, directly contributing to increased account value. - Ensured seamless project execution across the SDLC by implementing strong governance, risk mitigation, and stakeholder alignment practices. - Collaborated with sales and onsite teams to craft value propositions, influence renewals, and shape commercial discussions. - Drove adoption of the Adobe Experience Cloud suite — including AEM, Real-Time CDP, Analytics, and Target — helping clients modernize their digital ecosystems. - Oversaw resource planning and P&L ownership for key accounts, optimizing utilization and cost efficiency without compromising delivery quality. - Transitioned from Deliver Head to Head of Sales, bringing delivery depth into client growth and retention strategy.
HCLTechGroup Manager
Jan. 2022 - Jul. 2022Noida, Uttar Pradesh, India
GenpactSenior Manager
Apr. 2018 - Dec. 2021Gurgaon, Haryana, India
Tata CommunicationsProgram Manager
Mar. 2017 - Mar. 2018New Delhi Area, India*Project planning to get aligned with business strategy & customer needs in respective of commercially & technically viable scope of work to implement the order / solution. *Follow up with internal & external stakeholders for seamless project implementation within agreed timeline to avoid any kind of leakage during project execution & enhance the productivity. *Built & nurtured the relations with internal & external customers on various phases during the execution of whole project implementation to enhance the customer confidence & origination profitability in terms of customerenrichment & revenue growth.
GENPACTManager
May. 2015 - Mar. 2017Gurgaon, India* Implemented End to End transition processes from USA, Europe, Southeast Asia, Australia and domestic regions, predominantly in F&A within the timeframe and budget * Provided Project Management “As a Service” offering to client to setup Shared Service * Responsible for end to end Project Management including Technology enablement, Work environment set up, Recruitment and Knowledge transfer * Established and maintained good relationships with key client stakeholders to facilitate and support transition projects * Facilitated and managed knowledge transfer between client and Genpact operational teams to transfer processes, procedures, and application knowledge * Service Management and Unit Operations implementation. This included implementation of a new operating models, governance structures, processes, tools and reporting. * Contributed to transition projects to achieve delivery on time and on budget, working with a variety of workgroups in terms of capabilities and geographical locations. * Proven expertise and experience in Due Diligence activities, Transition Planning and Preparation, Transition Execution, Steady State Turnover and Stabilization * Responsible for managing the Scope, Budget, Change Management and Delivery of the project * Designing and applying solutions/policies that would meet or exceed functional, operational, performance, analytical and security requirements while minimizing technical risks in implementation * Supervising ITIL Process including Asset Management, Service Level Management, Issues Management,Risk Management, Scope Change Management, Release Level Management * Ensuring that the goals of the Incident Management process are achieved, restoring normal service as soon as possible based on customer perspective and within defined SLA * Keeping a keen track over the utilization of existing resources and manpower, planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis
GESummer Intern
Apr. 2014 - Jun. 2014• Worked on RFP, Statement of Work and Requirements for Global Operations – IT Indian Billing Tool for 2 months • Did sucessful testing of one of the Business Tabs which GE was planning to use for its associates - highlighted some of the major faults of this Business Tab.
Tata Consultancy ServicesSystem Analyst
Jun. 2008 - Jun. 2013Gurgaon, India• Module lead of my project and led a team of 5 associates • Mentored new team members and provided technical and project trainings • Test Case Reviewer - All the Test cases were finally reviewed by me before getting implemented • Interacted daily with customers to generate very critical report Hung CR on a daily basis • Internal Security Coordinator of one of the biggest Banking client of TCS • Sole incharge of Security guidelines prescribed by the client for 700 associates • Part of Operations team – Assisted as well as supervised operations activities of the project • Single point of contact of departments such as Admin, Infrastructure Development team and Transport
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