Dorotea Brsakoska

Customer Success Specialist/ Finance & Business Analyst

Customer Care SpecialistLive ChatChat SupportCase ManagerCustomer Success ManagerCustomer ServiceTechnical Support AgentCall Center SupervisorOutbound Sales SpecialistSales RepresentativeSupport SpecialistCustomer Support RepresentativeCall CenterFinancial PlannerFinancial AnalystFinance

I am a customer experience professional with over four years of hands-on experience delivering high-quality support and building strong client relationships across diverse projects. Throughout my career, I have taken on leadership responsibilities as a team lead and mentor, guiding colleagues to improve performance, develop their skills, and consistently meet operational goals. I hold a degree in International Business from Lund University, which has given me a solid foundation in global markets, cross-cultural communication, and strategic thinking. Currently, I am further expanding my expertise by pursuing a Master’s degree in Finance and Banking, deepening my understanding of financial systems, investment strategies, and economic analysis. I bring a combination of practical experience, leadership capability, and academic knowledge, with a strong focus on continuous improvement, problem-solving, and delivering value both to customers and organizations.

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