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Work Background
Hillsborough CountyIT Solutions Analyst
Oct. 2025 - Feb. 2026Tampa, FL• Solution Design & SDLC: Translate complex business goals into functional technical specifications, ensuring code quality and system integrity through rigorous testing and automated suites. • Operational Impact: Deconstructed workflows and system integrations to cut processing errors by 18% and compress request turnaround times by 25%. • Technical Reporting: Leverage SQL and advanced reporting tools to develop executive dashboards that ensure data accuracy and drive evidence-based decision-making. • Stakeholder & Vendor Alignment: Spearhead collaboration between IT, vendors, and stakeholders to deploy system enhancements, driving a 30% increase in user adoption. • Process Governance: Standardize ITIL-aligned support strategies and project documentation to minimize risks and ensure solutions exceed established KPIs. • Leadership & Mentorship: Influence cross-functional teams to translate organizational vision into action while coaching junior members on technical design and troubleshooting.
Florida BlueWeb Application Developer
May. 2024 - Feb. 2025• Engineered and enhanced healthcare IT application components in collaboration with senior developers, improving system functionality and reducing defect rates by 15%.
• Analyzed business and technical requirements to support application enhancements, accelerating feature delivery timelines by 20%.
• Executed unit testing and debugging activities to ensure application reliability, contributing to a 25% reduction in post-release issues.
• Supported agile development ceremonies and documentation efforts, increasing sprint efficiency, and improving cross-team communication effectiveness.
Florida BlueBusiness Analyst
Dec. 2023 - May. 2024• Drove enterprise business analysis initiatives supporting healthcare operations and payer systems, improving requirements accuracy by 30%, and reducing downstream rework.
• Translated complex business needs into functional and technical requirements, enabling the successful delivery of solutions impacting over 1 million members.
• Partnered with Healthcare IT, operations, compliance, and product teams to streamline workflows, accelerating delivery timelines by 20%, and improving stakeholder satisfaction scores.
• Analyzed claims, enrollment, and provider data to identify process gaps and optimization opportunities, contributing to a 15% improvement in operational efficiency and cost controls.
Executive Concierge
Crowned By Tay Consulting LLCTechnical Project Manager & Lead Consultant
Mar. 2023Tampa, Florida, United States• Directed end-to-end technical project delivery across digital and operational initiatives, achieving a 95% on-time, on-budget project completion rate.
• Orchestrated cross-functional teams, including developers, designers, and stakeholders, reducing delivery bottlenecks by 30% and accelerating project timelines by 20%.
• Implemented structured project governance, risk management, and reporting frameworks, improving stakeholder visibility and decision-making efficiency by 25%.
• Optimized resource planning and vendor coordination, lowering project costs by 15%, while maintaining quality and scope adherence.
Crowned By Tay Consulting LLCTechnical Project Manager
Mar. 2023Tampa, Florida, United States● Spearheaded over 15 business process improvements, reducing customer inefficiencies by 25% on average.
● Gathered and documented business and functional requirements for clients, reducing misalignment between stakeholders by 100%.
● Managed the full project life-cycle, delivering 100% of projects on time and within budget while reducing project turnaround time by 20%.
● Utilized HTML, CSS, JavaScript, and Adobe Creative Cloud to design and deploy user friendly digital campaigns.
● Provided ongoing post-implementation support, maintaining a 98% client satisfaction rate.
PwCExecutive Support Concierge
Apr. 2016 - May. 2023Tampa, Florida● Orchestrated and governed 30 process improvement initiatives, reducing operational errors by 15%, and accelerating service delivery across client-facing functions for Firm executives and engagement teams.
● Led operational excellence initiatives and capability building for cross-functional teams, delivering over $500K in annualized cost savings through efficiency and waste reduction.
● Instituted standardized, data-driven quality metrics and reporting frameworks across Professional Services, strengthening enterprise-wide consistency and reinforcing a culture of continuous improvement.
● Partnered with senior stakeholders to prioritize high-impact initiatives, improving execution alignment, and increasing operational effectiveness by 20%.
DoD: Uniformed Services University of the Health SciencesProgram Manager
Jun. 2013 - Jul. 2015Bethesda, MD• Orchestrated complex, multi-stakeholder programs at USUHS, delivering initiatives on schedule and within budget, while improving program execution efficiency by 20%.
• Directed cross-functional teams across academic, clinical, and operational functions, accelerating milestone completion by 15%, and improving stakeholder alignment.
• Implemented standardized program governance, risk management, and reporting frameworks, increasing visibility into performance metrics, and reducing delivery risks by 25%.
• Optimized resource planning and process workflows, resulting in a 10% cost reduction, and measurable improvements in program scalability and sustainability.
DoD: Uniformed Services University of the Health SciencesProgram Support Manager
Jun. 2013 - Jul. 2015Bethesda, MD• Developed and maintained stakeholder relationships across departments, improving interdepartmental collaboration and project alignment.
• Managed competing priorities and resolved 95% of escalations within 24 hours, ensuring smooth operations.
• Managed budget planning and preparation, ensuring expenditures were in line with allocated budget.
• Oversaw weekly departmental continuing medical education program, including speaker correspondence and agenda management.
Envison EMIProject Manager
Apr. 2012 - Jul. 2013Vienna, VA• Directed cross-functional project teams, delivering complex initiatives on schedule and within budget, improving project delivery timelines by 20%, while maintaining 98% scope adherence.
• Orchestrated project planning, risk management, and stakeholder communications across technical and business teams, reducing project escalations by 30%, and increasing stakeholder satisfaction scores by 15%.
• Implemented standardized project governance, reporting frameworks, and performance metrics, improving visibility, accountability, and decision-making accuracy by 25%.
• Optimized resource allocation and vendor coordination, driving a 12% reduction in operational costs, and strengthening delivery consistency across concurrent projects.
University of PhoenixStudent
Nov. 2009 - Jan. 2012Phoenix, Arizona AreaMaster's of Public Administration
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