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Work Background
Locallista (Startup) | RemoteCommunity & Operations Manager
Nov. 2024 - Apr. 2026PortugalManaged end-to-end customer and business support, handling inquiries, complaints,
and complex service-related issues
●
Conducted investigations into disputes, service quality issues, and incorrect
service events, ensuring fair and accurate resolutions
●
Acted as a bridge between users, service providers, and internal teams,
coordinating communication and case resolution
●
Led community engagement, maintaining relationships with expat users and improving
overall platform experience
●
Contributed to sales and onboarding of service providers, communicating value
proposition and guiding partners through registration
●
Supported operations workflows, including process improvement, quality control, and
platform integrity
Handled sensitive cases and escalations, ensuring customer trust and satisfaction
●
Worked in a fast-paced startup environment with high ownership across multiple
functions
TD SYNNEX | Remote, PortugalCustomer Success Specialist
Feb. 2022 - Sep. 2024Managed 30+ daily support cases across EMEA, consistently meeting SLAs and
maintaining high customer satisfaction
●
Owned incident lifecycle management, including investigation, coordination, and
resolution
●
Collaborated with engineering, IT, and internal stakeholders to resolve complex
technical and operational issues
●
Conducted cross-platform analysis to identify root causes and improve workflows
●
Managed SaaS partner lifecycle: onboarding, provisioning, subscription management
●
Delivered clear communication and reporting during incidents and escalations
●
Improved internal processes and contributed to knowledge base development
Teleperformance Portugal | LisbonCustomer Service Specialist (Meta – Facebook)
Jun. 2020 - Jan. 2022Portugal, LisbonSupported users via email and chat, handling policy-related and sensitive inquiries
●
Investigated user issues related to political/governmental content, ensuring platform
compliance
●
Collaborated cross-functionally to resolve complex and escalated cases
●
Provided guidance and troubleshooting, improving user experience and issue
resolution time
Teleperformance Portugal | LisbonContent Moderator (TikTok)
Jan. 2020 - Jun. 2020Portugal, LisbonEnsured compliance with community guidelines and platform policies
●
Reviewed and evaluated content for Russian and Ukrainian markets
●
Maintained high accuracy and consistently exceeded KPIs and quality metrics
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