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Work Background
Kochartech IndiaTechnical Support Service
May. 2023 - Oct. 2024Handling Educational Course Sales and provide Customer Support Service and resolve the customer query over the call or by taking the remote session.
WIPROTechnical Support Engineer( SD-BITM)
Feb. 2022 - Dec. 2022Provided Technical Support to the Customer around the World (UK,US,Japan and Germany). Provided the resolution regarding Active Directory, Outlook Configuration, DNS,VPN Connection issues, Multi Factor Authentication, VDI connections and queries related to Internet Wifi by guiding the steps over the call or by taking remote session. Ticketing Process (Incident Ticket, Request Ticket and Asset Management Ticket) Worked on rotational shifts
Indiamart B2BSales representative
Aug. 2018 - Apr. 2020Worked as a Sales representative with having contact details of the customers. Achievements · Best Engineer month on month and Best Engineer for the quarter. · Best CSAT scores for quarter.
WiproCustomer support helpdesk
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