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Work Background
WiproPrincipal Consultant
Nov. 2021 - Aug. 2025Bengaluru, Karnataka, India
INDECOMMProject Manager
Jan. 2021 - Oct. 2021Bengaluru, Karnataka, IndiaImplemented a centralized governance framework and standardized reporting, leading to timely visibility into portfolio risks and dependencies for better strategic decisions.
Led business process transformation to shift from reactive to proactive project delivery; redefined KPIs and integrated strategic planning, increasing PMO maturity and accelerating strategic initiative delivery for greater business impact.
Implemented a portfolio prioritization framework linking projects to organizational objectives and optimized resource allocation by ROI and strategic impact, resolving over-budget and misaligned projects to improve portfolio efficiency.
Ocwen Financial Solutions Pvt. Ltd. - APACProject Lead
Feb. 2015 - Dec. 2020Bengaluru, Karnataka, IndiaAddressed cross-departmental delays by establishing project management frameworks, achieving significant reduction in delays and improving on-time delivery.
Led resource allocation across concurrent projects by implementing a resource utilization matrix, optimizing workflow and balancing workloads for improved project delivery.
Thomson ReutersTechnical Lead
Jan. 2011 - Jan. 2014Chennai, Tamil Nadu, IndiaDesigned and implemented a structured mentorship program, including technical bootcamps and pair programming, to address slow new hire productivity, reducing onboarding time by 50% (from 12 to 6 weeks) and increasing team throughput by 20%.
Delivered robust solutions that met business needs, improved team collaboration, and strengthened client confidence in technical delivery.
Led incident response to resolve client escalation, implementing 24/7 protocols & initiative-taking dashboards, cutting MTTR by 45% and eliminating recurring issues through strategic direction and cross-functional collaboration.
Led the creation of a new onboarding program with mock troubleshooting and shadowing, reducing new hire ramp-up time from 3 months to 6 weeks and boosting team efficiency, demonstrating guidance.
Reduced escalations by 60% by conducting advanced training and creating an escalation checklist, enabling senior engineers to focus on high-value tasks and improving overall business process transformation
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