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Work Background
Property and Project Manager
REMSProperty and Project Manager
Feb. 2024 - Dec. 2024Málaga, Andalusia, SpainREMS Group is a dynamic company with big ambitions, based in Malaga City, Spain. Specialized in real estate services, the company offers a high return on investment assets to its clients remotely by purchasing, redesigning, and managing properties in the most central and valuable locations of Malaga. Excellence and organization are our mottoes, with an AGILE approach and a young international team ready to face any challenges, grow, and establish itself as a leader in the industries we operate. As the Property Manager, I am in charge of communicating, welcoming, and assisting our guests during their stays, making sure the properties remain in a perfect state.
Training and Quality Manager
Majorel CroatiaTraining and Quality Manager
Sep. 2022 - Feb. 2024Zagreb, CroatiaDeveloped and implemented performance standards and procedural changes to drive productivity and quality. Followed policies and procedures related to application methods and quality standards at all times
Diversity and Inclusion Ambassador
Majorel CroatiaDiversity and Inclusion Ambassador
Mar. 2022 - Feb. 2024Zagreb, CroatiaCollaborating with the global team and developing new ideas on how to create a more inclusive work environment.
Customer Service Team Lead
Majorel CroatiaCustomer Service Team Lead
Jan. 2022 - Sep. 2022Zagreb, CroatiaProvided superior customer service to clients by addressing all questions and concerns. Collaborating with the Quality and OPS Team and sharing recommendations for improvement of CSAs.
Customer Service Agent
Majorel CroatiaCustomer Service Agent
Oct. 2021 - Jan. 2022Condado de Zagreb, CroaciaAchieved high customer satisfaction rates by providing optimal customer service for the Italian market.
Real Estate Agent
HOLA! Real Estate CompanyReal Estate Agent
Apr. 2021 - Aug. 2021Mijas, Andalusia, SpainNegotiated contracts and handled client issues with professionalism. Managed systems and databases for sellers, buyers, and administration.
Digital Marketing Intern
ZNDigital Marketing Intern
Feb. 2021 - May. 2021Brussels Metropolitan AreaOrganized and analyzed data and marketing results. Researched keywords relevant to the marketing efforts of clients
Italian Teacher
Osnovna škola Marina GetaldicaItalian Teacher
Sep. 2020 - Oct. 2020Dubrovnik, Dubrovnik-Neretva, Croatia
Front Desk Receptionist
Valamar RivieraFront Desk Receptionist
Jun. 2018 - Sep. 2020DubrovnikSuccessfully managed all front desk operations and customer interactions
Student Intern
Representation office of Dubrovnik-Neretva CountyStudent Intern
May. 2018 - May. 2018Brussels Metropolitan AreaDuring two weeks in Brussels, I worked as an intern at the Representation office of Dubrovnik-Neretva County and my job was to assist with work at the office, hold meetings with officers of European institutions, and attend seminars
Sales Associate
Michal Negrin designsSales Associate
Jun. 2014 - Oct. 2014Dubrovnik
Customer Helpdesk Clerk
Dubrovačke ljetne igre | Dubrovnik Summer Festival Customer Helpdesk Clerk
Jun. 2010 - Aug. 2013Dubrovnik, Dubrovacko-Neretvanska, Croacia
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