Kantcho BOGDANOV

Customer Success Team Manager

Customer Success ManagerCall Center TrainerRecruiterCase ManagerClient Relations SpecialistTraining&Development SpecialistService Quality ManagerCall Center SupervisorHRCall CenterCustomer ServiceStartup FounderITProject ManagerProduct Consultant

7 years of experience in managing on-site and remote teams. Project management, performance management, onboarding, and emergency services. Landed various small and large projects, assisted during training programs planning, provided competency attributes coaching based on Lominger pallet, and successfully started an Apprentice Program for Area Managers at Apple Care. Consistently motivated, focusing on efficiency, innovation, B2B support, and employee recognition and appreciation.

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Work Background

Manager at Apple

AppleManager at Apple

Sep. 2017 - Jan. 2025Ireland, Cork● Developing online learning platform for EMEA Team Manager Apprentices program based on Lominger competencies attributes, for example: Know people, Fight for excellence, Demonstrated integrity and Drive for results ● Leading variou onboarding and mentoring projects for French and English speaking Technical Support advisors and Quality Evaluators for Direct Dispatch Emergency Services Team ● Regulated Health Products Lead supporting EMEA team expansion for all French Speakingtechnical supervisorss and providing bi-weekly KPI updates to the senior leadership ● Successful for 12 months EMEA Area Manager apprentice development opportunity with Performance Reviews bi weekly online forum for EMEA senior leadership program and Wrike Integrations champion with massive impact on the efficiency level in terms of team performance ● Successful for 12 months Direct Dispatchi Quality Evaluators Team Manager role, gathering experience in project timeline review, hiring and training process, new key base articles and procedures development, project management, and stakeholders weekly updates ● Conducting more than 300 interviews based on AppleCare credo and culture for technical, health, or strategic quality roles based in EMEA and AMR

EMEIA Back Office Coordinator

IBMEMEIA Back Office Coordinator

Mar. 2007 - Jun. 2015Bulgaria, SofiaSuccessful Six Sigma Green Belt Project delivered significant KPI efficiency performance improvements with a positive trend of 90 days. Coordinating order approval and verification between all contact centres. Daily operations updates are provided to the senior leadership. Conducted quality evaluations through call listening with coaching and adsptive training programs

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