Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Manager at Apple
AppleManager at Apple
Sep. 2017 - Jan. 2025Ireland, Cork● Developing online learning platform for EMEA Team Manager Apprentices program based on Lominger competencies attributes, for example: Know people, Fight for excellence, Demonstrated integrity and Drive for results ● Leading variou onboarding and mentoring projects for French and English speaking Technical Support advisors and Quality Evaluators for Direct Dispatch Emergency Services Team ● Regulated Health Products Lead supporting EMEA team expansion for all French Speakingtechnical supervisorss and providing bi-weekly KPI updates to the senior leadership ● Successful for 12 months EMEA Area Manager apprentice development opportunity with Performance Reviews bi weekly online forum for EMEA senior leadership program and Wrike Integrations champion with massive impact on the efficiency level in terms of team performance ● Successful for 12 months Direct Dispatchi Quality Evaluators Team Manager role, gathering experience in project timeline review, hiring and training process, new key base articles and procedures development, project management, and stakeholders weekly updates ● Conducting more than 300 interviews based on AppleCare credo and culture for technical, health, or strategic quality roles based in EMEA and AMR
EMEIA Back Office Coordinator
IBMEMEIA Back Office Coordinator
Mar. 2007 - Jun. 2015Bulgaria, SofiaSuccessful Six Sigma Green Belt Project delivered significant KPI efficiency performance improvements with a positive trend of 90 days. Coordinating order approval and verification between all contact centres. Daily operations updates are provided to the senior leadership. Conducted quality evaluations through call listening with coaching and adsptive training programs

Requests

Touchpoint image
11
Looking for a Job
Kantcho's Expertise and Aspirations
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Kantcho on Intch
Customer Service
650037 people
15
SVP Technology @ Iothic Ltd
15
Client relationship specialist and legal professional @ Medserv
38
Distribution Centre Manager @ Nisbets
Customer ServiceClient Relations Specialist
136055 people
15
Client relationship specialist and legal professional @ Medserv
16
Project Manager @ Deutsche Bank
15
Customer success manager @ Diligent