NielsenVP, Group Client Director
Aug. 2013 - Nov. 2019Promoted to Commercial Lead for TDLinx and BDN products ($40MM+ in revenue) with expense responsibility for all new business and contract renewals. Delivered strategic oversight to a team of 13 Client Service Managers and Directors accountable for ensuring satisfaction across a broad portfolio of 150+ clients in the CPG and Beverage Alcohol verticals, while simultaneously achieving financial targets, ideating future product enhancements, and integrating data with other Nielsen assets. Select Achievements: • Exceeded revenue targets 6 out of 7 years, while finishing below expense targets to maintain gross margins in excess of 80% by driving client engagement opportunities designed to increase customer satisfaction and awareness of products and services. • Created and implemented the first product-specific Client Roundtable for TDLinx bringing together 35+ representatives from a representative sample of clients for 2-days of discussion and brainstorming around key industry developments and exigencies. • Increased employee engagement, talent retention and individual/team performance through a combination of communication, realignment, and empowerment. Established reputation as a “talent exporter” (multiple team members promoted within Nielsen). • Successfully defended $3MM+ in annual revenue and extended key client contracts for 2+ years at Diageo, Red Bull, Constellation Brands, and others by implementing a client-focused strategy centered on business process improvement. • Turned around a number of difficult client contracts (inherited) in the Beverage Alcohol vertical by directly leading 3 key product initiatives that were instrumental in achieving high client retention and satisfaction.