Client success executive leveraging deep client success and product management experience in the CPG and Beverage Alcohol verticals to set the vision and oversee strategic execution for a Client Service team. Client partner to work closely with customers to ensure adoption of products and services, to help customers plan and understand the best ways to utilize products and services based on the customer’s business needs or business plans, and to educate customers on the flexibility and capabilities of products and services to promote retention and customer satisfaction and growth. Inspiring mentor and coach to attract and retain top tier talent and lead and scale a Client Service team responsible for meeting/exceeding product and service gross profit targets.More...
Carissa Ganelli
Chief Product, Digital & Information Officer@Flow AI
Verified
I am a senior product and technology executive who leads large scale digital transformation, ecommerce growth, and data driven decision making for global brands. Throughout my career, I have owned P&Ls, directed unified product, engineering, design, and IT organizations, and delivered profitable growth at public companies, PE backed businesses, and startups.
I operate as a CEO level partner. I set technology strategy, product roadmaps, and AI strategy. I make investment decisions, build high performing teams, and hold clear accountability for revenue, margin, and customer outcomes.
Recent impact
• Global Chief Digital Officer, Subway. Scaled ecommerce revenue from $125M to $795M in three years, across 40,000 locations. Built a global digital organization of 250 plus across product, engineering, UX, analytics, CRM, data science/experimentation, loyalty, payments, and IT operations.
• President, Edible.com. Led a 330M ecommerce business with 100 FTEs. Acted as Chief Product Officer for consumer and franchise technology, and unified local and offshore engineering, QA, security, and IT.
• SVP Product, Technology, and Marketing, Blink Fitness. Unified marketing, product, program, engineering, design, IT operations, and cybersecurity into one org. Increased email sales 14.5%, media efficiency 22%, website conversion 8%, and SEO sales 21% on a $30M budget.
• Founder, LightningBuy. Built and scaled a mobile payments SaaS platform that achieved 15% conversion rates for ecommerce clients and raised $1M plus in funding.
Core focus
• Digital transformation, product strategy, technology strategy, AI and automation
• E commerce and marketplace growth, omnichannel and retail integration, payments
• Data and analytics, customer experience and UX, experimentation, personalization
• Enterprise architecture, cybersecurity, IT operations, platform migrations
• Executive leadership, P&L ownership, org design, global expansion, change management
I am honored to be named a Top Ten Woman in Technology by Chain Store Age and a MarMore...
Pierre Vellin
Airline pilot@Qatar Airways
Verified
I’m a commercial airline pilot with plenty of free time available and broad previous professional experience.
I previously worked as a Customer Service specialist over three years both in French and English for a Swiss company —combining operational precision with client-focused leadership.More...