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Work Background
OrchestraIntern - Orchestra Project
Aug. 2023 - Aug. 2023RemoteTested Web applications. Tracking and reporting issues with Jira, and developing, maintaining, and executing test cases using TestRail. Performed Exploratory, Functional, UI, Smoke, and Regression testing. Participated in daily stand-ups and sprint planning.
OptumDesktop Support Specialist
Oct. 2020 - Aug. 2023La Crosse, Wisconsin, United StatesStarted as a Computer Technician Preparing laptops, printers, and dental cases for RHRP. Troubleshoot and repair computer, printer, hardware, and software issues. Promoted to Desktop Support Technician. Take Technical Support calls, emails, and chats. Assemble, package, and ship computer equipment to end user. Image laptops using Fog server.
KaplanTechnical Support Specialist
Jun. 2011 - Aug. 2020La Crosse, Wisconsin, United StatesAnswered inbound telephone calls, emails, and chats to respond to technical issues. Troubleshoot and resolve student concerns or complaints on first contact. Document issues and complaints.
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