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Work Background
Covenant Case Management ServicesChief Analytics Officer
Apr. 2025 - Aug. 2025As Chief Analytics Officer, I lead the strategic vision and execution of enterprise-wide data initiatives, transforming data into a core asset that drives decision-making, innovation, and growth. I partner closely with executive leadership and cross-functional teams to align analytics with business priorities, uncover insights, and deliver measurable value.
Covenant Case Management ServicesUtilization Management Director
Sep. 2021 - Apr. 2025Charlotte, North Carolina, United StatesI spearheaded the development and implementation of the Utilization Management Department, which led to a 15% increase in billable revenue. In my role as an executive leader, I oversee this department by analyzing utilization metrics, identifying monetary gains and losses, and proposing strategies to increase revenue while minimizing financial loss. I conduct in-depth research on state trends and census data to generate reports that inform long-term growth and expansion opportunities. As a strategic planner and project manager, I lead the implementation of companywide policies, procedures, and initiatives aimed at improving operational efficiency and financial performance. I also launch new programs with the highest profitability based on current research and statewide trends. Through ongoing data analysis, I generate detailed reports to evaluate utilization patterns and financial outcomes, while contributing to strategic business development initiatives across the state.
Stanly Community College (SCC)Academic Advisor
Nov. 2020 - Jan. 2022Albemarle, North Carolina, United StatesAs a Success Coach, I provide students with the resources, guidance, and support they need to thrive in their academic journey and pursue careers in the healthcare field. I work closely with each student to ensure they have the tools and opportunities necessary for success, offering personalized education and mentorship that helps them stay focused, motivated, and prepared to achieve their professional goals.
ONE STEP AT A TIME THERAPY SERVICES, INC.Physical Therapist Assistant
Aug. 2018 - Jul. 2024Albemarle, North Carolina, United StatesI provide high-quality physical therapy services to children of all ages across various settings, including their homes, schools, daycares, and clinics. My focus is on improving strength, range of motion, and overall functional mobility to enhance each child’s independence and quality of life. In addition, I support families by offering resources and guidance to promote the overall well-being and success of their children.
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