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Work Background
InfluxCustomer Service Agent
Mar. 2022Cremorne, Victoria, AustraliaJune 2023 - now hired at a digital wallet company as a dedicated agent for Spanish Argentinian users. Utilize a variety of tools, including Kustomer desk support, Notion for the knowledge base, and Jira for internal communication between departments. - Provide detailed and constructive feedback during role-play chat training sessions. Contribute to improving the quality and performance of new agents, helping them quickly meet and exceed company standards. - Consistently exceeds the expected KPI, highlighting efficiency and effectiveness. - Proactive approach to problem-solving and the ability to handle high-pressure situations calmly and professionally. January 2023 - June 2023 hired to an e-commerce company based in Illinois, USA. Demonstrated a remarkable ability to develop new skills while effectively tackling complex customer cases from both the US and around the globe. - Efficiently handles a high volume of daily customer interactions through email, showcasing exceptional communication and organizational skills. - Assist with order processing, track shipments, and coordinate returns and exchanges, all aimed at ensuring the highest levels of customer satisfaction. March - December 2022 hired by an e-commerce company based in Adelaide, South Australia. Demonstrated exceptional skills in utilizing SalesForce and Shippit to provide superior customer support and streamline operational processes. The outstanding performance was recognized with the Employee of the Month award in July 2022, reflecting the dedication and excellence. - The ability to handle complex situations tactfully and efficiently has significantly contributed to the company's reputation for excellent customer care. - Significant contributions to the development of training materials and the mentorship of new customer service team members. Sharing knowledge and experience helps elevate the skills and performance of the entire team.
PT. CSPCall Center Agent
Mar. 2020 - Jun. 2021Denpasar, Bali, IndonesiaResponsibility: - handling inbound/outbound calls from/to the customer around Perth, Western Australia - replying to emails from the customer regarding their inquiry and providing the customer with the resolution - checking client's CRM regularly for new info or work order - cooperating with tracker/scheduler for the best date/time to offer to the customer - communicating the issue with the manager Help desk: 3CX for phone calls Intelogy business manager for the company internal system
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