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mymdocIT Associate
Sep. 2025 - Jan. 2026Lagos State, Nigeria
mDoc Healthcare LimitedInformation Technology Associate
Aug. 2025 - Jan. 2026Lagos, Lagos State, Nigeria• Administered Google Workspace for the organization, managing user provisioning, de-provisioning, access control, password resets, and security configurations in support of onboarding and offboarding workflows. • Provided L2 technical support for internal users across Windows systems and cloud-based SaaS tools, ensuring minimal downtime and fast resolution in a healthcare environment. • Managed IT asset inventory and device lifecycle — tracking assignments, configurations, and compliance across laptops and peripherals. • Supported endpoint configuration, troubleshooting, and maintenance for user devices; diagnosed and resolved hardware, software, and network-related issues escalated from the help desk. • Assisted with onboarding and offboarding processes, including account setup, access revocation, and device handover.
Bitscape Technology Services LtdTechnical Support Specialist
Jan. 2023 - Aug. 2025Lagos State, NigeriaProvide Tier 2 and Tier 3 technical support to clients, both remotely and on-site Implement and manage Microsoft 365 tenants, including SharePoint, for Bitscape clients Deploy and maintain on-premises and cloud-based infrastructure for clients Administer Google Workspace environments Respond promptly to service requests and incidents through the service desk Install, configure, and troubleshoot computer hardware, software, and networking devices Monitor and maintain client systems, networks, and IT-related SLAs
Bitscape Technology Services (MSP)Technical Support Engineer
Jan. 2023 - Aug. 2025Lagos, Lagos State, Nigeria• Managed day-to-day Microsoft 365 administration for multiple enterprise MSP clients, including user account lifecycle management, license assignment, Azure AD/Entra ID provisioning and de-provisioning, MFA enforcement, and conditional access policy configuration. • Executed user onboarding and offboarding procedures, ensuring secure, auditable access provisioning and de-provisioning across SaaS platforms — partnering with HR and Operations teams. • Led macOS Mobile Device Management (MDM) implementation using Apple Business Manager (ABM) and SimpleMDM, enabling automated device enrollment, policy enforcement, and secure configuration of corporate Mac devices. • Performed endpoint deployment, configuration, and troubleshooting across Windows and macOS devices; enforced device compliance policies and supported endpoint protection measures. • Administered Microsoft Intune for corporate mobile device management, enforcing security policies, device compliance, and access control across endpoints. • Conducted license utilization analysis across Microsoft, Oracle, and Adobe products, identifying underutilized licenses and optimizing SaaS costs — directly comparable to running SaaS access cleanup projects. • Responded to incidents and service requests via Freshservice ticketing system, consistently meeting SLA requirements; escalated and resolved L2/L3 issues across finance, legal, and healthcare clients. • Supported network troubleshooting involving DNS, DHCP, VPNs, firewalls, and connectivity issues across distributed client environments. • Delivered CRM and ITSM implementation, including service desk workflows, asset management processes, and ITIL-aligned practices using Freshservice, Freshdesk and Hubspot. • Assisted with ISO 27001 audit preparation through documentation, access reviews, and security control implementation.
Hillcity SchoolsICT Subject Teacher
Dec. 2021 - Nov. 2022Ilorin, Kwara State, NigeriaTeaching concepts of computer and ICT to students Scheduling lessons, planning tests and grading Maintaining and running the school’s computer laboratory and network infrastructure
Hillcity SchoolsInformation Communication Technology Teacher
Dec. 2021 - Nov. 2022Lagos, Lagos State, Nigeria• Provided daily L1/L2 IT support to staff and students across the school's computer infrastructure.
• Maintained and administered the school computer laboratory, managing device availability and software configurations.
Luminous EmpireEmbedded Systems Design Engineer
Jan. 2019 - Oct. 2021Ogbomoso, NigeriaImplemented practical solutions to complex problems using embedded systems in the C programming language, Provided technical assistance to engineering students on their design Resolved technical issues and improved operational workflows, achieving increase in productivity while delivering exceptional service that garnered positive feedback from both students and faculty. Conducted workshops and trainings for students, enhancing understanding of embedded systems.
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