Solutions-driven IT Specialist with over 5 years of hands-on experience delivering L2/L3 end-user support, administering Microsoft 365 and Google Workspace environments, and maintaining secure, high-availability IT infrastructure across fast-paced organisations. Proven record of diagnosing root-cause failures, implementing structured ITSM workflows, and hardening identity and access management controls to eliminate security gaps and reduce resolution time. Disciplined in SLA-driven ticketing, IT asset lifecycle management, and compliance documentation, with direct exposure to ISO 27001 audit preparation and MDM policy enforcement across Windows and macOS endpointsMore...