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Work Background
TATA SONS LIMITEDProduct Manager- Digital Transformation
Mar. 2020Greater Delhi AreaWorking with TATA Sons & Singapore Airlines Joint venture brand Vistara for Digital transformation of Airlines business Creating a highly scalable web & mobile based e-commerce platform which includes trending digital payments options
PaytmSenior Product Manager- Payments & E-Commerce
Jun. 2019 - Feb. 2020Greater Delhi Area & Toranto CanadaResponsible for developing and managing Digital transaction experience for millions of customers and making our product and customer care experience best in the world. •Reduced company cost on staffing by making an automated AI/ML based bot & RPA product which is helping the company to reduce the operational cost •Successfully integrated automation task by working closely with user experience design, program management, and engineering teams in an agile environment •Translate strategic differentiators into innovative and detailed product requirements •Proven ability to make smart feature versus time-to-market trade-offs by using data and metrics to back up assumptions and assertions of business value •Working as a liaison between business, & technical team to improve the product quality and enhance the customer experience for Paytm services & product where work involves in gathering the customer & business requirements to develop a customized solution.
PaytmProduct Manager-E-Commerce & Fintech
May. 2013 - May. 2019Noida Area, India & Hangzhou ChinaI was responsible for product developement and managing their life cycle from product idea to road-map, strategy and go to market plan. My work was getting started with following activities Requirement gathering, Market research, PRD writing, prototype & mockup creation, sprint planning, writing a user story and epic, sprint backlog monitoring and leading the daily scrum standup meeting, User story estimation, project tracking from To do stage to code review and UAT. Business stackholder signoff, product deployment and process creation I have worked extensively on various product development and their go live plan. Below are some major products for which I worked closely with user experience design, program management, and engineering teams 1.Recharge, bill payments platform for Paytm users including merchant and payment integration 2.. Paytm wallet payment system integration with merchant platform(B2B integration) 3..Travel e-marketplace platform development & B2B system integration such as Bus, Hotel,Flights and Train Ticket reservation 4. End to End CRM development & implementation for business & customer support 5. ETL project for data ingestion in HDFS ecosystem from different data sources 6. SOP creation and Business re-engineering for different-different Operations team 7. Knowledgebase development for Customer support Team
C1 India Pvt LtdTechnical Product Consultant- SAAS Product
Dec. 2012 - May. 2013United Arab EmiratesWorked as a Technical consultant and managed various PSU clients like IOCL/BPCL/Coal India & BHEL for SAAS based e-tending and e-auction product development and implementation I was responsible for requirement gathering ,technical documentation and end to end product development as per the external stakeholder requirements. It was an individual role where I was acting as a Product consultant for requirement gathering from clients ,thereafter, was playing a role of product owner to write the requirement in technical specific document,plan the sprint, conduct the UAT and get the product developed within the specified time frame ensuring first interaction successful UAT with clients and final product deployment
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