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Work Background
Beta-i • collaborative innovationInnovation Consultant
Aug. 2025
Beta-i • collaborative innovationJunior Innovation Consultant
Sep. 2024 - Aug. 2025Lisbon, Portugal
NOS SGPSProject Manager | Customer Healing
May. 2024 - Aug. 2024Lisbon, PortugalPM in Customer Healing team (B2C) Key responsibilities:
- Develop strategic and operational recommendations to increase customer satisfaction, churn reduction, and clients' loyalty.
- Develop analyses of customer journeys, identifying pain points and promoting improvements in their treatment (digital and physical journey).
- Analyse team's projects results and identify improvement opportunities.
- Ensure alignment with the project goals and all stakeholders, keeping roadmaps clear and help to shape product backlog.
DeloitteBusiness Analyst
Sep. 2023 - May. 2024Lisboa, Portugal- Process mapping and corporate governance definition for an energy sector company, through needs assessment and process flow design for corporate and business departments;
- Outsourcing strategy definition and organizational transformation program management, aligned with the development of work instructions, definition of corporate governance and update all processes that were undergoing changes
Sonae SierraInnovation Trainee
Sep. 2022 - May. 2023Lisboa, Portugal-Analysis and research into innovation trends, market use cases and technological innovations
- Prepare, presente and defend projects in decision making environments (e.g. ExCom)
- Implement and manage Sierra’s Shopping Centers digital services
- Participate and engage with the Innovation Ecosystem through initiatives like Smart Open Lisboa 2022 and Websummit, to enrich and promote collaborative partnerships
- Support in innovation projects with a broader scope and company strategy definition
aicep Portugal GlobalEconomic Diplomacy Advisory
Feb. 2021 - Jun. 2021Reino Unido- Development of detailed benchmark of UK companies that meet the eligibility criteria to invest in the Portuguese economy and further contact
- Prepare webinars and roundtables with Portuguese companies to facilitate their entrance into the UK market and objectives, sharing usefull information and contacts
- Prepare weekly communication to be shared with the Portuguese ambassador in London on news and events with a significant impact on the UK economy and foreign relations
Conselho Económico e SocialIntern
Oct. 2020 - Jan. 2021Lisboa, Portugal- Provide support in technical and administrative activities with the preparation of materials and technical documentation
- Plan and assist meetings dedicated to tripartite dialogue between the Portuguese Government and Social Partners
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