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Work Background
YunoManager, Technical Support
Mar. 2025Madri, Comunidade de Madrid, Espanha
YunoTechnical Account Manager
Jul. 2024 - Mar. 2025Madri, Comunidade de Madrid, Espanha
TwilioPersonalized Support Engineer 3
Nov. 2023 - Jul. 2024Bogota, D.C., Departamento Bogotá Distrito Capital - Departamento, Colômbia
TwilioProduct Operations Specialist L2
Mar. 2022 - Nov. 2023Bogota, D.C., Capital District, ColômbiaIn addition to the duties outlined below, within my current position as a member of the Inventory Operations Team, I hold the main responsibility of serving as the primary liaison for addressing customer's emerging requirements pertaining to numbering offerings at Twilio. My role encompasses the management of data, (team's metrics and the phone number inventory's reports) and for this, I work with all pertinent teams to expedite the restoration of service functionality swiftly and efficiently. I am entrusted with the oversight of data management, which encompasses both the team's metrics and reports concerning Twilio phone number inventory.
TwilioProduct Operations Specialist L1
Aug. 2020 - Mar. 2022Bogotá, Bogotá, D.c., ColômbiaResponsible for providing guidance and resolve API and software's product issues for customers that use or are applying for Twilio Porting Products such as Hosted SMS, Toll-free phone numbers and Inventory operation. Work directly with the Customer Success Team and the Product Management Team to develop, suggest and build improvements for the application process of the products. Responsible for responding to and acting on incoming notifications from carrier partners and resolving complex issues quickly and safely through documented internal escalation paths. Responsible for providing the Onboarding experience for new hires with training sessions, in addition to tracking their metrics in the first 3 months at the company acting as an Onboarding coach and Lead.
SutherlandSales Business Development Consultant
Jan. 2019 - Jul. 2020Bogotá, Bogotá, D.c., ColômbiaGoDaddy campaign.
PUC MinasEstagiária - Assessoria de Relações Internacionais da PUC Minas
Jan. 2016 - Jun. 2017Belo Horizonte e Região, Brasil
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