Unison Insurance CompanyHead of Marketing Department
Sep. 2014 - Sep. 2016Tbilisi, GeorgiaAs Head of Marketing, I led both long-term and short-term marketing strategy, planning, and budgeting. Through detailed market and competitive analysis, I identified key growth opportunities, introducing new product development plans that strengthened our market position. I transformed the company’s auto insurance strategy by restructuring product offerings and implementing a more competitive, flexible pricing model. This included launching a fast-track indemnification line—a first for the Georgian market—which, along with targeted marketing initiatives, drove a 300% increase in motor insurance sales compared to the previous year. Additionally, I oversaw the introduction of Georgia’s first functional insurance mobile app and online sales platform, enhancing accessibility and customer experience across digital channels. I also restructured our property and travel insurance products, making them more competitive and appealing to a wider customer base. Through these consecutive and strategic marketing activities, the company achieved a historic market advancement, moving from 7th position to the top three for the first time in its presence. My role encompassed overseeing PR activities and media relations, where I developed and managed the company’s brand portfolio. I spearheaded initiatives in digital communications, exploring alternative channels to amplify our reach and engagement. I was responsible for creating service quality guidelines and optimizing internal operations, including improving retail sales channel structures, streamlining document flow in claims and operations, and managing call center operations. My initiatives included developing service protocols, implementing guidelines, and crafting procedures to enhance customer service and operational efficiency across the company.