Panda Restaurant GroupGeneral Manager
May. 2024 - Dec. 2025Florence, KYLed full-cycle recruitment, onboarding, and development for a team of 25+ employees, implementing structured hiring practices that improved candidate selection and reduced turnover. Provided leadership coaching, performance management, and career development planning that supported internal promotions and succession planning. Managed employee relations matters including conflict resolution, disciplinary actions, and performance improvement plans while ensuring compliance with labor laws and company policies. Utilized workforce metrics and employee feedback to drive engagement and operational improvements, while overseeing labor planning, scheduling strategy, and training initiatives focused on safety, service standards, and leadership development.