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Work Background
ScyllaDBIT Manager
Mar. 2022Herzliyya, Tel Aviv, Israel · HybridAs a highly skilled IT professional, I've managed and supervised all company systems in a corporate environment. I've provided comprehensive troubleshooting and end-user support across macOS, Windows, and Linux environments, including remote troubleshooting and support for hardware, software, and network issues. In addition to negotiating with suppliers and implementing service agreements, I've been responsible for all company IT purchases. My hands-on experience with computer hardware and software, storage, network administration, installation, and troubleshooting is complemented by my expertise in administering and configuring Office 365 & G Suite, Okta, MDM Jumpcloud/inTunes, AWS, GCP, Azure, SSO integrations, GitHub, and Slack. I have formed and enforced IT Security Policies, ensured the assimilation of service procedures and tools, managed and prioritized service tasks, and supported over 200 employees in three branches globally. I have also managed and planned projects on information technology systems and security and mitigated all site vulnerabilities working alongside the CISO. I bring a wealth of experience and expertise to the table and am committed to delivering high-quality support and solutions that drive business success.
PanayaIT System Administrator
Jan. 2021 - Mar. 2022IsraelLead IT projects, including the design and deployment of new IT systems and services.
Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
Identify problematic areas and implement strategic solutions in time, and Constantly update IT standards and practices.
Working close to IT Director to maintain the business needs and provide solutions for all IT responsibilities.
Managing external contractors for IT complex activities. (External project supports etc.) Troubleshooting issues and outages in tier 1 & tier 2 responsibilities. Plan and monitor the IT annual budget and ensure cost-effectiveness (with IT Director)
Storage maintenance, backups and restore solutions. Endpoint Security policies protocols (CyberArk and Default AD policies compliance). Mitigating security vulnerabilities. (Working close to Infosys security team + to our CISO)
Maintaining updated environment (switches, servers, etc.)
Monitoring & troubleshooting via PRTG. (Tier 2 issues.)
Responsible for the maintenance, configuration, and Troubleshooting operation of computer systems, networks, servers, virtual environment.
Integrate automation processes to our infrastructure IT systems.
Second Lair support for our tier 1 support. (In situations where tier 1 doesn’t manage)
PanayaIT Support Specialist
Dec. 2019 - Jan. 2021hod hasharonOnboarding & offboarding, processing the lifecycle of the employee.
Inventory administration + order requests.
Conduct Day to day support activity with a level of urgency and commitment to SLA’s.
Managing user accounts and permissions.
Documentation of troubleshooting processes.
Updating all relevant lists to be always relevant. (Employee’s equipment etc.)
SushimeFounder
Jan. 2010 - Oct. 2019karmielRestaurant
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