JustworksSenior Product Marketing Manager, Health & Benefits Engagement
Feb. 2019 - May. 2020New York City Metropolitan AreaDrove adoption, differentiation, and engagement across Justworks' health and wellness benefits portfolio, including health insurance, wellness programs, Talkspace, Kindbody, dental, vision, and life insurance. Conducted comprehensive market research and developed go-to-market strategies that catalyzed product utilization and customer retention. Spearheaded 5 product launches, 3 partnerships, and 1 MVP release, including the creation of an open enrollment help center that reduced drop-off rates and support inquiries, significantly enhancing customer experience. Managed beta programs to generate actionable insights and repositioned health insurance offerings, improving renewals and open enrollment performance while driving long-term member engagement. Delivered full implementation of 2 strategic partnerships, expanding revenue and market presence.