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Work Background
SGS CanadaLaboratory Technician
Jan. 2022 - Jan. 2026
TG AppraisalsData Entry Clerk
Jan. 2020 - Jan. 2022Markham, Ontario, Canada- Accurate and fast typing of appraisal reports - Using databases, retrieving and analyzing information pertaining to the preparation of reports - Working directly with clients in a courteous and professional manner to verify report information - Working independently as part of a collaborative team to process reports with a high turnover rate
Hunter Douglas, Inc.Customer Service Representative
Oct. 2010 - Dec. 2020Brampton, Ontario, Canada- Data Entry team member requiring close teamwork to maintain the email box for all of Canada, processing over 150 emails on a daily basis. - Solely responsible for maintaining Quality Control of the Aligned Major Accounts and ensuring that any issues are responded to effectively and efficiently ensuring absolute client satisfaction. - Additional responsibility of assisting the 35 member Customer Service team by responding to phone calls in both the retail and commercial phone queues during periods of peak activity on a daily basis. - Work directly with the Marketing Supervisor to process Media orders required for television filming - Coordinate with the Sales team to process specialized sampling for new and upgrading major accounts
Hunter Douglas Canada LPCustomer Service Representative
Jan. 2010 - Jan. 2020
Thames Valley District School BoardActing Supervisor
Jun. 2009 - Jun. 2010London, Ontario, Canada- Successfully supervised three assistants, personally training two of the three assistants in order to ensure smooth transitions for schools and the community - Administered a $1 Million budget, effectively managed the financial accounts of the department, and efficiently handled overall departmental operations on a daily basis - Completed year-end and mid-year reports sent to the Ministry of Education regarding the financial and operational status of the department - Managed and successfully administered informational and instructional meetings with Administrative Assistants regarding department updates, procedural changes and to answer any questions regarding the direction of the department - Developed effective changes to the department’s Policy and Procedures and successfully presented the proposed changes to the Executive Council and Policy Working Committee - Organized and led a committee for the purchasing of new rental software for the department and played a key role in the ‘Request For Purchase’ that was submitted to software companies
Thames Valley District School Board, London, ONOffice Supervisor
Jan. 2009 - Jan. 2010
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