Mzia Gaprindashvili

Operations Manager

Service Quality ManagerChat SupportCustomer ServiceCall Center SupervisorSupport SpecialistCall Center

I believe that a world-class customer experience starts with a world-class agent experience. As an Operations Manager, I’m dedicated to empowering my team with the tools, training, and support they need to excel. While I keep a close eye on the metrics, my true passion lies in professional development and fostering a collaborative, high-energy floor environment.

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Work Background

Workforce Manager

Globl.ContactWorkforce Manager

Operations Manager

ConcentrixOperations Manager

Feb. 2023 - Aug. 2024Tbilisi, Georgia

Call Center Manager BPO

M+GrupaCall Center Manager BPO

Feb. 2022 - Feb. 2023GeorgiaCC Management

Customer Service Manager

Massimo DuttiCustomer Service Manager

Jun. 2021 - Jan. 2022Georgia

Senior Team Manager

Majorel GeorgiaSenior Team Manager

Aug. 2018 - Feb. 2023Tbilisi, GeorgiaGerman&English speaking employee

Customer Service Representative

Majorel GeorgiaCustomer Service Representative

Sep. 2017 - Aug. 2018German speaking CSR

Customer Service Representative

CMX Solutions GmbHCustomer Service Representative

Aug. 2016 - Sep. 2017Tbilisi, GeorgiaGerman&English speaking CSR

Remote Service Manager

TBC BankRemote Service Manager

Aug. 2015 - Jul. 2016Tbilisi, Georgia

Member of the Organizing Committee

European Weightlifting Championships 2015Member of the Organizing Committee

Apr. 2015 - Apr. 2015Tbilisi, Georgia

Office Manager

Georgian Weightlifting FederationOffice Manager

Mar. 2015 - Aug. 2015Tbilisi, Georgia

Requests

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Looking for a Job

Seeking Operations Manager in Customer Service

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Looking for a Job

Seeking Contact Center Supervisor Role

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