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Work Background
Global-eDirector of Customer Service
Oct. 2022IsraelWorking alongside Global-e's Head of Customer Services to scale up operations of a global customer services team serving both B2B and B2C merchants and customers in the e-commerce industry. Responsible for the day-to-day management of the team, optimizing processes and implementing automations, resolution of escalations, supporting all company departments and interests and working closely with senior management for the success of the business.
eToroMIMO Manager
May. 2017 - Oct. 2022CyprusMoney In Money Out - Managing our specified Financial Customer Service in the Customer Service Department (Completing the Technical and Trading service team)
eToroCustomer Service Team Leader
Jul. 2015 - Apr. 2017IsraelTeam leader in an international customer service department for our expanding Social Investment Network.
eToroCommunity Team Leader
Mar. 2012 - Jul. 2015Leading a team of community agents in various languages within eToro's Investment Network and it's proprietary social community, the OpenBook.
eToroCustomer Service Representative
Aug. 2011 - Mar. 2012IsraelStarting work in a cool customer service team of eToro, the world's largest Social Investment Network!
PicAppAccount Manager
Oct. 2010 - Jun. 2011Worked as Account Manager to introduce new customers to our products and manage existing customers accounts. Locate new opportunities and clients for the company's various products. Make sure the implementation of our products works well.
DatasafeOrganizational Advisor Assistant
Jul. 2008 - Jan. 2009Worked alongside organizational advisor on building a new retail company netwrok. Delegated problems and set work procedures whilst working under CEO's of the group and company.
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