International Customer Service Director with an MA in HR and a track record of scaling teams from 6 to 40 agents. Expert in Zendesk optimization, QA implementation, and cross-departmental coordination in multinational settings. Whether it’s navigating peak retail periods or overhauling training programs, I focus on aligning team performance with core business goals. On Intch, I’m looking to expand my network within the Israeli and global tech ecosystems and share playbooks on operational efficiency.More...