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Work Background
Ginza Invest SRLSales Operations Manager
Mar. 2023Bucharest Metropolitan Area• Managed the import and distribution flows of goods to IKA retailers, KA clients, and traditional trade customers. • Coordinated a team of 40 professionals, including team leaders and delivery personnel, to ensure operational efficiency. • Collaborated closely with various departments to optimize procedures and enhance overall performance.
Ginza Invest SRLWholesale Manager
Jun. 2022 - May. 2023Bucharest Metropolitan Area
Studio ModernaKey Account Manager
May. 2018 - Jun. 2022Bucharest, RomaniaOverseeing and developing the relationship with the company's high priority clients (DIY and Grocery chains) Expand the relationships of existing clients through re-negotiations and proposals Prepare and deliver progress reports to internal and external stakeholders Perform client outreach and campaigning to secure sales and partnerships Achievements : Since 2018, when I started in the company, I've been assigned with 4 more accounts and I'm currently managing >Dedeman, Carrefour, Auchan, Selgros, Penny Opened new categories for the assigned accounts Opened new account MyAuchan (proximity Auchan stores in Petrom gas stations) Increased turnover for the assigned accounts with 23% Increased the number of products listed in the stores Improved the layouts for our brands, in line with our brand catalogue Improved the relationship with our logistics department, by constantly visiting our warehouse, working from our offices there in order to understand all logistics flows and to connect them with B2B sales flow By understanding logistics and improving the relationship with them, I managed to reduce the delivery term to 24hours Improved the process for the returns registration (pickup - delivery to our warehouse - document processing) Improved the process for the Demand Plan insert Participated in writing procedures for Wholesale department flows (order processing, return processing) Improved the integration of orders in our ERP by constantly communicating with our international team for developing new functions in Navision Reduced the return rate for assigned accounts by 10% Improved the online presence for the assigned accounts by constantly listing and updating online sheets
Euroanswer - Customer Service OutsourcingCall Center Representative (part time)
Aug. 2014 - Feb. 2016Bucharest, Romania
Augment SRLKey Account Manager
Aug. 2012 - May. 2018Bucharest, RomaniaDeveloping relationships with key accounts - DIY chains : DEDEMAN, LEROY MERLIN, HORNABCH,BRICODEPOT and ecommerce eMag Managing a team of 5 people : 2 account executives and 3 sales agents Signed the partnership with eMag, first for marketplace and then expanded to direct stock in eMag warehouse Developed the EDI integration segment so the order processing started to become easier Improved the brand visibility for our garden products by changing the layouts in stores Improved the exposure for the garden hoses and technical hoses by listing only 50m hose rolls (more profitable for the company) Implemented the concept of island layout in the middle of the garden department; the island layout was made of garden hose rolls Changing the layout for our irrigation range in order for the customer to be able to choose the needed products without too much guidance from the store's employee Implementing a competition during summer season (with the brand support) : we chose 2-3 key products and targeted a specific quantity to be sold. If the store reached or exceeded the target, they received incentive - a product from the garden range Took part in the industrial sales project : industrial hose for factories : pharma - furniture - wine and food producers
Raiffeisen BankConsultant Financiar
Feb. 2012 - Aug. 2012Bucharest, RomaniaIdentifying new customers. Presenting them the banking products and advising them based on their financial situation. Identifying their needs and recommending them the proper bank product in order for their needs to be satisfied.
Killington Mountain LodgeWork&travel USA
Jun. 2011 - Sep. 2011Killington, VT
Boomers Family Fun CenterWork&travel USA
Jun. 2009 - Sep. 2009Medford, NY
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