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Work Background
Infosys BPMLead of Client Services and Operations
Jan. 2025Aguadilla, Puerto Rico
Infosys BPMSenior Operations Manager
Jan. 2024 - Jan. 2025Aguadilla, Puerto Rico
Infosys BPMManager of Operations
May. 2022 - Jan. 2024Puerto Rico
Infosys BPMTeam lead - Repair and Overhaul Military pyramid
May. 2021 - Apr. 2022Puerto Rico
Infosys BPMTeam Lead- Foreign Military and Special Projects Spares
Dec. 2019 - May. 2021Puerto RicoTeam lead for DLA Quotes, IDO orders, FMil Quotes and Order entry
Infosys BPMSubject Matter Expert
Apr. 2018 - Dec. 2019Puerto RicoSME for Business and General Aviation customers such as Gulftream Aerospace, Dassault Aviation, Standard Aero among others. supported Team Lead in training employees, major escalations and different type of activities in order to help employees understand and follow the proper process. Worked with CBT and CSPM's to ensure high level of accuracy on R&O orders.
Infosys BPMBGA - customer support
Feb. 2014 - Apr. 2018Puerto RicoFirst level escalation for BGA customers such as Gulfstream Aerospace, Standard Aero, Dassault, Duncan Aviation among others. very high digree of SLA accuracy and extreemly fast responce time to our customers.
Courtyard by MarriottReservations Manager/ Front desk Manager/ Revenue Manager
Jan. 2011 - Dec. 2013Aguadilla, Puerto Rico
IHP HospitalityHotel Manager
Jan. 2006 - Jan. 2011Aguadilla, Puerto Rico
Villa Montana Beach ResortFront Desk Manager
Jan. 2002 - Jan. 2006Isabela, Puerto Rico
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