TOTVSBusiness Analyst
Dec. 2009 - Dec. 2014Campinas, São Paulo, Brasil• Led specification, development, testing, and customization of EMS204, EMS206, EMS505, EMS506, and HCM210 ERP systems. • Provided technical support and system enhancements for major clients, including Bosch Rexroth, PPG Paints, BP (The British Petroleum Company), and Tribanco Bank. • Gained expertise in billing, payroll, stock management, and Electronic Data Interchange (EDI), optimizing business operations. • Developed and maintained Web Services for seamless data integration across platforms. • Created custom reports, automated processes, and optimized workflows using Progress 4GL. • Conducted software testing, troubleshooting system issues, and ensuring quality deployments. • Delivered end-user training and documentation to improve software adoption.