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Work Background
Account Manager, Payment Sales
MindbodyAccount Manager, Payment Sales
Apr. 2024
Project Manager
Bridgers Capital BrasilProject Manager
Jun. 2023 - Aug. 2023Remoto- Led a critical project for establishing a new investment fund, coordinating with key stakeholders to define fund structure and investment strategies. - Managed cross-functional teams across finance, legal, and marketing, ensuring compliance and effective communication, resulting in successful fund launch within targeted timelines.
Support Operations @ Slopes: Ski & Snowboard
Breakpoint StudioSupport Operations @ Slopes: Ski & Snowboard
Dec. 2022 - Jan. 2024- Coordinated the implementation of AI-powered solutions, enhancing process efficiency and customer satisfaction. - Led collaborative projects across multiple departments, aligning strategies and improving overall operational flow.
Account Operations Specialist
SketchAccount Operations Specialist
Feb. 2022 - Oct. 2022- Directed initiatives for optimizing account management processes, enhancing client onboarding and retention. - Spearheaded the redesign of internal billing systems, significantly improving accuracy and compliance.
Customer Support Escalations Coordinator
PartnerHeroCustomer Support Escalations Coordinator
Nov. 2020 - Feb. 2022- Initiated and managed the setup of the Escalations Department, significantly improving response times and customer satisfaction. - Designed and implemented process improvements, ensuring efficient and effective resolution of high-priority customer issues.
Customer Support Agent
PartnerHeroCustomer Support Agent
Jun. 2019 - Oct. 2020- Managed high-volume customer interactions with a focus on process optimization, ensuring efficient and quality customer service. - Collaborated on cross-departmental projects to enhance customer experience and streamline support processes.

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