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Work Background
Senior Software Engineer
CVS HealthSenior Software Engineer
Apr. 2024Florida, United StatesIVR Application Developer with expertise in designing, developing, and deploying interactive voice response (IVR) solutions using Nuance Mix and Java 11. Skilled in building voice-enabled applications that enhance customer interactions through speech recognition and natural language processing (NLP). Proficient in developing and maintaining backend services with Spring Boot, ensuring seamless integration with PostgreSQL databases for data persistence and Kafka for real-time event-driven communication. Experienced in implementing highly available, scalable, and secure IVR solutions, optimizing call flows, and integrating with RESTful APIs and external systems to enhance customer experience and operational efficiency.
Software Engineering Specialist
SantanderSoftware Engineering Specialist
Sep. 2021 - Apr. 2024São Paulo, BrazilWorking for F1rst DIgital Services, I have gained extensive experience during my time developing apps with a microservices architecture, using SOLID principles and applying the BFF pattern to write clean and efficient code with Spring Boot and Java 11. As a developer, I understand the importance of both data security and user experience, and have implemented REST APIs with a focus on TDD development to ensure both are achieved. I am skilled in writing automated unit tests with JUnit 5 and Mockito, and have deployed production-ready applications to both Azure and Redshift/Openshift cloud platforms using Jenkins CI. In managing microservices data, I have worked with PostgreSQL, MySQL, and Redis (NoSQL) databases to ensure effective and efficient data storage and retrieval. Finally, I have experience using Camunda BPM to handle offline processes, further expanding my skillset as a software developer.
Full Stack Software Engineer
BR BRANDS - MERHEJEFull Stack Software Engineer
Sep. 2020 - Sep. 2021Barueri, São Paulo, BrazilI was responsible for designing and developing a robust BPM system using Java and Spring Boot framework, JPA/Hibernate for database connectivity, and vanilla JavaScript for form validation and integration with Monday work management software's GraphQL API. Additionally, I implemented a Robotic Process Automation (RPA) system for client prospecting using Python and Selenium, which provided unparalleled flexibility and efficiency. Furthermore, I assisted the project manager in defining the primary features and optimal user experience for the platform, contributing to the overall success of the project. I also took charge of the version control and management of our source code using Git, ensuring its safety and availability for future use.
System Analyst
BradescoSystem Analyst
Apr. 2018 - Sep. 2020Osasco, São Paulo, BrazilWorking side by side with our Superintendent, we established the business strategy and the definition of Client Prospecting Roadmap and Agency Managers Experience. We have impacted more than 5.000 Manager's with our 'Business Visiting' system, helping them to better manage their client acquisition book. On my daily basis, I used to build some Microsoft's VBA on Access and Excel applications for make and export reports, using end to end testing to ensure system's integrity.
Control Desk Analyst
CSU BRControl Desk Analyst
Jan. 2017 - Apr. 2018Barueri, São Paulo, BrazilAt Natura, I have been responsible for overseeing and planning day-to-day operations, including managing contingencies, assigning skills to operators, and updating operational spreadsheets using Microsoft Excel and VBA. Additionally, I have gained valuable programming skills through working with VBA and Java 7 to build integrations. My role has also involved sending reports to managers and organizing schedules, utilizing Tephra Quality Workforce, CMS Avaya, and Direct Talk systems. Working with the CMS Avaya system, we have successfully managed over 300 operators and 40 operations at the same time.
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