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Work Background
SmartmatesExecutive Assistant
Jun. 2025 - Nov. 2025Bali, IndonesiaExperienced Executive Assistant and Administrator with strong expertise in CRM management, executive support, and operational coordination. Proficient in Zoho CRM and Google Workspace (Google Calendar, Gmail, Google Sheets, Google Docs, and Google Drive), with hands-on experience managing leads and accounts while ensuring daily data accuracy through systematic review of email correspondence between internal teams and clients. Provides high-level executive support including strategic calendar management, meeting coordination, and professional email administration to optimise workflow efficiency. Experienced in preparing structured reports and documentation to support informed decision-making, monitoring tasks, deadlines, and follow-ups to ensure timely project execution, and tracking time allocation and progress through Zoho Projects. Additionally, oversees digital file management, coordinates domestic and international travel arrangements, and supports internal compliance and office administration functions to maintain a professional and well-organised working environment.
SmartmatesSoftware Engineer
Jan. 2024 - May. 2025Bali, IndonesiaExperienced in designing and configuring Zoho CRM and related Zoho applications to meet complex client requirements. Skilled in developing workflow automations with Deluge scripting to streamline lead management, data validation, notifications, and internal operations. Proficient in integrating Zoho CRM with other Zoho apps and third-party platforms via REST APIs for seamless data synchronisation. Experienced in migrating and cleansing legacy data to ensure accuracy and system reliability. Additionally, I develop and maintain responsive WordPress websites using HTML, CSS, and JavaScript, integrating them with CRM and external systems to optimise structured data flow.
PT SEBASTIAN CITRA INDONESIA (ROTI'O)Baker & Barista
Aug. 2022 - Jan. 2024Bali, IndonesiaExperienced Baker & Barista with a strong background in preparing high-quality bread, pastries, and specialty coffee. Demonstrates a professional and customer-focused approach, delivering service with warmth, attentiveness, and a high standard of hospitality. Skilled in operating efficiently within fast-paced environments while maintaining product consistency and service excellence. Adheres strictly to company Standard Operating Procedures (SOPs) to ensure operational compliance and quality control. Proactively monitors and manages stock levels to support uninterrupted sales operations and maintain inventory accuracy. Recognised for strong communication skills and the ability to collaborate effectively with team members to ensure smooth daily operations, enhance customer satisfaction, and uphold brand standards.
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