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Work Background
DVI LightingCustomer Relations Manager Trainee
Apr. 2025Concord, Ontario, Canada
Skiis & BiikesLogistics Manager
Sep. 2022 - Apr. 2025Toronto, Ontario, Canada• Accurately received over 150,000 inbound products annually in the inventory management system. • Resolved cases of short shipments, over shipments, and warranties directly with vendors and 3PLs. • Maintained close relationships with sales and customer service representatives for brands and vendors. • Updated product costs and sale prices as needed. • Conducted counts and audits of inventories to identify and resolve discrepancies in records. • Maintained and organized the warehouse focusing on maximizing space. • Sent, received and supervised over 50 weekly inbound and outbound product transfers between stores. • Created purchase orders as needed. • Sent monthly reports on inventory corrections, shrinkage, assets, and non-received deliveries. • Placed, tagged, and secured merchandise in designated areas. • Packed and shipped direct-to-consumer orders. • Quoted and organized purchase orders for special customer requisitions. • Provided customer service in matters related to requisitions, inbound or outbound shipments, warranties, and general information. • Worked with different teams internal and external to provide excellent service and meet deadlines. • Kept work areas clean, safe, and organized.
Lean Staffing SolutionsLogistics Coordinator
Aug. 2021 - Jul. 2022Barranquilla, Atlántico, Colombia• Tracked and traced ocean and rail import FCL and LCL cargo across the USA. • Checked daily for the release status of over 700 containers. • Delivered daily reports on tracked container status to account managers. • Communicated daily with carrier companies and freight forwarders to assist with pickups and deliveries. • Reported anomalies, holds, and fees for traced containers. • Performed data entry tasks on the AS400 system to update drayage reports for carriers and clients. • Resolved tracking issues with steamship lines when necessary. • Notified account managers of potential delays. • Produced weekly status reports detailing logistic operations and problems.
Danisa StudioGeneral Manager - Business Owner
May. 2013 - Jul. 2021Barranquilla, Atlantico, Colombia• Successfully created and managed 3 retail stores on recognized shopping malls. • Managed payroll, budgets, cash flow and payments. • Managed and supervise operations at retail stores and one manufacturing workshop. • Supervised operations for up to 22 employees. • Supervised sales and production reports. • Managed B2B quotes, sales, requisitions and post-sale services. • Set up and directed e-commerce sales and social media advertising. • Purchased raw materials, tools, goods and consumables. • Controlled inventory of raw materials and finished product. • Identified and reduced inventory shrinkage risk. • Coordinated team schedules to keep shifts properly staffed. • Created, managed and executed business plans. • Oversaw and improved deliveries through proactive coordination of daily operations. • Reviewed sales and expense records to make proactive adjustments to procedures. • Hired and trained new employees.
LOL Logistics International Services LtdaAdministrative Assistant
Dec. 2011 - Apr. 2013Barranquilla, Atlantico, Colombia• Process monthly data on Colombian coal exports through ocean transport. • Proposed and achieved redesigning a data product the company sold to customers and turned spreadsheets of data into an easy-to-read magazine. • Proposed and lead the project for redesigning the company visual branding. • Produced reports, documents and formats. • Oversaw the use of equipment rented to third parties. • Restocked supplies and submitted purchase orders to maintain stock levels of personal protection elements. • Managed inventory of over 2000 units of personal protection elements used in operations. • Interacted with vendors to purchase and set up equipment and services.
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