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Work Background
HelikaOperations and Finance Manager
Aug. 2024CanadaAt Helika, I drive operational excellence and financial precision in a dynamic, global startup environment. In my role as Operations & Finance Manager, I’ve engineered a $20K reduction in operating expenses with an outstanding 0.5% forecasting accuracy, restructured payroll processes to enhance compliance, and streamlined financial reporting to reduce manual adjustments by 33%. This work not only reflects my passion for process optimization but also complements my broader career in operations and finance—transforming complex challenges into efficient, scalable solutions.
HelikaOperations Associate
Jan. 2024 - Aug. 2024Helika is an industry-leading Data Analytics, User Acquisition, and AI Game Management platform focused on solving two main challenges for studios: driving profitable user acquisition growth and optimizing game experiences to improve player engagement, retention, and monetization. Many top AAA studios including Ubisoft, Yuga Labs, Wildcard, Parallel, Treasure, Animoca Brands, Bazooka Tango, Proof of Play, and many more rely on Helika to build, grow, and monetize games. –
The founding team comprises top talent from Zynga, SciPlay, EA, Nielsen, Tesla, and NASA with decades of industry experience in game analytics, big data, and scalable infrastructure. Helika is backed by VC firms, including Pantera Capital, Diagram Ventures, Sfermion, Sparkle Ventures, Big Brain Holdings, Fenbushi, Builder Capital, and gaming executives including Marc Alloul, Spencer Tucker, and Damon Gura.
My Cleaning AngelBusiness Operations Manager
Sep. 2023 - Jan. 2024My Cleaning Angel has delivered essential customer care for over a decade, expanding our impact from Florida to Georgia. I joined in 2020, initially as an Assistant and later promoted to Sales and Customer Service Manager. My dedication and leadership skills led to my transition into the role of Business Operations Manager. Today, I lead a collaborative team, promoting innovation and accountability to enhance performance. My strong customer service background remains the driving force behind my commitment to exceeding expectations as well as data-driven insights for increased efficiency.
My Cleaning AngelCustomer Service and Sales Manager
Nov. 2021 - Sep. 2023Florida, United StatesI’ve been granted a Customer Service and Sales Manager position, after starting as the only assistant in the company in 2020. With the pandemic outbreak we had a 50% sales decrease but we were able to restore it by 400% thanks to my business oriented team and our empathetic approach to goal achievement. I was able to create a weekly report system in order to analyze productivity and workload distribution, optimize our internal staff communication processes and establish an alignment procedure in order to coincide the service delivered and result’s expectations. I take my management role with a good sense of humor, optimism and a lot of responsibility while working in a fast paced environment.
My Cleaning AngelCustomer Service and Sales Assistant
Aug. 2020 - Nov. 2021Florida, United StatesWorked as a Remote Customer Service and Sales representative providing customer support, booking appointments, doing customer satisfaction follow-up and local management of over 30 cleaners in Tampa Bay & Clearwater areas in Florida. Started as the only representative at the Company in 2020 and was promoted to Customer Service & Sales Manager by the end of 2021. I was also able to hit sales goals for two consecutive years as well as online review monthly goals, helping the company to grow and expand to four new counties. Always complimented by my multitasking ability as well as my good customer support and willingness to help, I was able to collaborate in helping reassess poor review and follow up systems to make follow-ups faster, increasing the chances of a positive online feedback.
FreelanceBusiness English Communication Instructor
Feb. 2020 - Aug. 2020Belo Horizonte, Minas Gerais, BrazilProvided personalized online Business English classes and monthly feedback and follow-up in order to track each student's progress, helping them improve their spoken Business English and become more confident communicators in business settings. Focused on developing language and communication skills relevant to sales and customer service, as well as other business-related communication needs such as email writing, presentation skills, and negotiation strategies. Used real-world examples and scenarios to help students practice and apply their language and communication skills in a business context.
Centro Cultural Banco do BrasilArt Education Program Support
Apr. 2018 - Feb. 2020Belo Horizonte, Minas Gerais, BrazilAt Bank of Brazil Cultural Center (CCBB), one of the biggest cultural centres in Brazil, I served as an Art Educator and Education Program Support, sculpting tailored experiences for diverse audiences through temporary exhibitions. Collaborating seamlessly with artists and stakeholders, we crafted meaningful encounters, significantly boosting visitor retention. I curated engaging materials and assisted with resources development, fostering immersive educational experiences while researching our target audience's needs. Navigating the varied landscapes of our visitors, I adapted my communication style bridging connections from the curious minds of children to the discerning perspectives of seniors and individuals from diverse cultural backgrounds. Inclusivity was not just a goal but a cornerstone of our educational approach. I was also responsible for documenting program activities and visitation reports, which helped guide ongoing enhancement of program strategies and efficiency.
Instituto UndióCommunity Support
Aug. 2016 - Apr. 2018Belo Horizonte, Minas Gerais, BrazilAt the Undió Institute, I worked as an Art Educator & Community Support Intern, navigating a decentralized approach that touched various corners of our community — from NGO headquarters to hospitals, schools, and community centers. Focused on meeting the needs of diverse audiences, I crafted and led art workshops concurrently in four projects. This involved orchestrating multiple age groups, abilities, backgrounds, and interests, with a special emphasis on working with young teens in socio-economic vulnerability. Our activities went beyond traditional workshops, encompassing museum and gallery visits, theater shows, artist interviews, and exchanges with art schools and universities. My role extended to hosting events, welcoming visitors, and providing support to the public. My adaptability in working with multiple people defined an experience where art became a powerful tool for connection, understanding, and empowerment at the Undió Institute.
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