Felipe Rojas

Coach, Consultant, Educator, Inspiration Officer, Culture Developer, Organizational Effectiveness Facilitator @Asurion

Customer Success ManagerCustomer Care SpecialistCustomer Retention SpecialistComplaint Resolution SpecialistCold Calling SpecialistCase ManagerSales & BizDevOutbound Sales SpecialistCustomer Support RepresentativeService Quality ManagerLive ChatChat SupportSales RepresentativeClient Relations SpecialistTechnical Support AgentSupport SpecialistTranslatorCustomer ServiceCall Center TrainerCall Center SupervisorAppointment SetterCall CenterProfessorEducationConsulting

I'm a Business Development professional with over 6 years of experience in B2B SaaS sales, software solutions, and client relationship management. With a background in Chemical Engineering, I bring an analytical mindset that helps me break down complex problems and translate them into practical business solutions. Throughout my career, I've gained experience across the SaaS, IT, and technology sectors through roles at Asurion, Concentrix, Otis Elevator Co., and AspenView Technology Partners. This journey has allowed me to combine strong sales expertise with a deep understanding of how technology drives growth. Beyond sales, I also have a background in personal brand building and marketing, giving me the ability to position solutions effectively and connect with audiences in a way that builds trust and long-term relationships. Key strengths: SaaS and software sales (outbound & inbound) Business development and client relationship management Personal brand building & marketing strategy Financial analysis and data-driven decision-making Bilingual: Spanish & English Proficient in tools like HubSpot and other CRM platforms At my core, I'm passionate about helping organizations scale smarter, adopt the right technology, and create meaningful impact through innovation and collaboration.