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Work Background
Vice President of Global Technical Support
Netwrix CorporationVice President of Global Technical Support
Nov. 2023Leveraging AI/ML products, agents, in-house and AI/ML vendor offerings to support 10,000+ Enterprise Class Cybersecurity endpoint protection, Active Directory, DAG, vulnerability management customers. Managing a team of 120+ Global Team with over a portfolio of 18+ products.
Vice President Of Global Customer Support and Learning
EverbridgeVice President Of Global Customer Support and Learning
Jul. 2018 - Nov. 2023Burlington, MAOne of the earliest Technology Leaders to take Everbridge Critical Event Management Platform live with AI/ML CRM implementation and enable our customers and Technical Support teams to leverage agentic applications for greater productivity. Managing 150+ person Customer Support organizations across multiple countries, time zones and suite of products. Deliver organizational resilience on an unprecedented scale. Through real-time threat intelligence, situational awareness, and integrated response and collaboration across the enterprise, users gain a common operating picture of all critical event types.
Director Of Support
LavastormDirector Of Support
Oct. 2016 - Jul. 2018Boston, MA
Director of Customer Support
Black Duck SoftwareDirector of Customer Support
Nov. 2015 - Aug. 2016Burlington, MA
Senior Manager
RSA, The Security Division of EMCSenior Manager
Jul. 2013 - Oct. 2015Bedford, MAAveksa Technical Support Manager
Technical Support Manager
AveksaTechnical Support Manager
Jun. 2011 - Jul. 2013Waltham, MA
Technical Support Manager
Lumigent TechnologiesTechnical Support Manager
Jun. 2010 - Jun. 2011Acton,MA
Solutions Support Engineer
Lumigent TechnologiesSolutions Support Engineer
Feb. 2005 - Oct. 2010
Principle Software Engineer
SybasePrinciple Software Engineer
Sep. 1994 - Feb. 2005Software Engineer working on the IQ Product (Data Warehouse product) responsible for maintaining bitmap part of the codeline. Fixing defects, writing unit tests. Developed some areas of multiplex feature of IQ.
Software Support Engineer
Digital Equipment CorporationSoftware Support Engineer
Jan. 1987 - Dec. 1994
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