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Work Background
Principal Product UX Researcher
American ExpressPrincipal Product UX Researcher
Jul. 2022 - Jan. 2026London, England, United Kingdom
Senior Manager - Global Consumer Insights
American ExpressSenior Manager - Global Consumer Insights
May. 2015 - Jun. 2022London, United Kingdom• Consumer insight lead acting as the “voice of the customer” within global lending group to help inform NPD and drive greater share of revolve o Led Global E-2-E research process for NPD for new payment instalment and loan products. o Led Global E-2-E research process for NPD for multiple card refreshes across lending focus markets. • Consumer insight lead acting as the “voice of the customer” on global cross functional working group to help inform NPD for Millennials in terms of building new products and services but also how best to repackage existing assets. o Created initial specific Global design target using multiple secondary research sources. o Led exploratory multi-market research to dive deep into financial attitudes and establish tensions for which American Express could help solve for in addition to testing specific product concept ideas o Ran large multi-market quant study to ascertain which existing assets could be best repackaged for this audience to drive acquisition and revenue in the short-term Afișează mai puține
Senior Manager - Global Corporate Payments Insights
American ExpressSenior Manager - Global Corporate Payments Insights
Mar. 2013 - Apr. 2015London, United Kingdom
Consumer Research Manager
Best BuyConsumer Research Manager
Oct. 2011 - Feb. 2013Greater Minneapolis-St. Paul Area
Research Manager
Best BuyResearch Manager
Feb. 2010 - Oct. 2011London, United Kingdom
Research Manager
RenaultResearch Manager
Sep. 2006 - Feb. 2010
Trade Marketing Executive
RenaultTrade Marketing Executive
Sep. 2004 - Sep. 2006
Renault UK Graduate Training Scheme
RenaultRenault UK Graduate Training Scheme
Sep. 2003 - Sep. 2004London, United Kingdom

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