Dell EMCDemand and Supply Planning Sr. Advisor
Sep. 2011 - Oct. 2018Kawasaki, Kanagawa, JapanAs a Senior Capacity Planner I was responsible for leading the EMEA (2011-2016) and APJ (2016-2018) Planning teams to develop long term staffing needs/plans to ensure service level targets are met across all campaigns. Collaborated with scheduling and operational teams to determine and eliminate service level challenges/issues, lead workflow enhancements, identify staffing needs, support operation improvements, and track quality metrics aimed at improving customer experience. Supported BA team to build accurate datasets and metrics for reporting and data analytics. Leveraged data visualization tools and lead forums for communication of feedback and best practices to add strategic value and insight for business decisions via communication of KPIs/trends. Mentored global capacity planning team members. Key achievements:
> Designed and implemented innovative new planning models and methodologies.
> Launched new case based metrics and planning process.
> Lead global projects including standardisation, process improvement, cost saving initiatives and impact analysis for global initiatives.