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Work Background
SignalWireCX Designer
Aug. 2023 - Oct. 2025Portland, Oregon Metropolitan AreaDesigning product experiences for our customers and internal teams. Owning the end-to-end process, from discovery through launch and iteration and collaborate with a cross-functional team of product managers, engineers, and business leaders. • Working with engineers to create specific solutions for tactical business problems identified by Product.
• Articulating designs by putting them in the context of business and user goals.
• Creating designs from wireframing to high-fidelity.
• Effectively communicating conceptual ideas, design rationale, and specifics of a user-centric design process.
• Participating in regular design reviews - seeking out specific feedback on your designs, iterate, and incorporating feedback.
• Optimizing information architecture to promote usability, while accommodating technical needs/constraints.
• Participating in beta testing and post release product monitoring.
• Managing multiple projects, setting priorities, and meeting deadlines.
iGrafxSR. UX/UI Designer -Team Lead
Nov. 2019 - Mar. 2023Portland, Oregon AreaAs the principal designer, I worked cross-functionally dedicated to the complete product design & development lifecycle. Facilitated design to iteratively building products and features through collaborative. Increased the team to facilitated research, customer collaboration and visual execution on multiple small to large projects in parallel within a complex, multilingual, ecosystem of applications. Results: • Created a Customer Advisory Panel across 5+ countries and multiple industries. • Rolled out user testing program to multiple countries (14).
• Implemented data driven analytic tools to capture user interactions without violating privacy contracts.
• Implemented a design system for UX/UI that helped transition the platform to be React ready.
• Implemented a centralized product flow library to help non-engineering teams stay connected on what the users may run into.
Hartmann & Forbes, IncSr UX Designer - Team Lead
Mar. 2019 - Nov. 2019Portland, Oregon AreaAs the Team Lead, I directly managed a team while actively managing relationships with designers, artists, developers, product marketing, and non-technical teams to produce strategic projects that connected to business objectives. Facilitated research, collaboration, information architecture, interaction design and visual execution on multiple small features in parallel. Used analytics to manage, grow OKRs, and identify key metrics. Results • 50% reduction in customer service calls from customers (for website related items)
• Designed and facilitated launching an LMS Classroom Product for web and tablet.
• Designed and facilitated launching a Spec Selection Product & Digital Ordering System.
• Increased engineering engagement with less product management overhead
InVisionDesign Leadership Forum Member
Oct. 2018 - Mar. 2022Portland, Oregon AreaThe mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.
Message MediumFrontend Developer
Apr. 2017 - Apr. 2019Portland, Oregon AreaWordpress developer across multiple clients and industries. Working with current sites to update, debug, & modernize to industry standards.
Cambia Health SolutionsStudio Production Manager II, SR.
Aug. 2015 - Feb. 2019Portland, Oregon AreaImplemented best practices for web and mobile platforms across multiple brands. Collaborated with Leadership, stakeholders, product managers, creatives, and engineering teams to streamline the production pipeline. Managed a team of project managers to run 150 projects/week (at various levels of effort). Results • ROR reduction of 83% and a 100% client satisfaction. rating two+ years in the healthcare space.
• 75% Reduction in average job length.
• At-risk projects reduction of 94%.. • Project Implementation lead / Enterprise SME: InVision
• Project Implementation lead/ enterprise SME: Workfront rollout – Creation of dashboards, administrative panels, intake design, for user personas and internal adoption (5000+ users)
Lightspeed SystemsLead Designer / Visual / UI/UX
Aug. 2013 - May. 2015Portland, Oregon AreaEstablished strategic direction and branding guidelines for the entire suite of web applications. Led the team to a fluid design to encourage cross platform continuity including iOS, Windows, Android, Apple and HTML5 devices. Implemented a new user story framework for better collaboration with engineering, marketing, and QA. Results: • Increased engagement with teachers (38% CTR) & IT professionals (62% CTR) through multi-Product Learning Management System
• 8,693 registered users in year one after designing and implementation of a enterprise and customer facing intranet.
• 72% decrease in lead-times.
International Water ScreensDesign Manager
Dec. 2007 - Feb. 2013California• Decreased design cost of $9k/year ($54k/5-year average)
• 70% reduction in response time for RFP, RFQ, submittal and implementation
• 22% growth internationally (4 million over 5 years) through increased government acceptance rates with a 40% reduction of RFQ
LennarLead Designer / Visual design
Oct. 2004 - Oct. 2007Consolidated marketing and design operations into an in-house agency. Result: decreased overhead by $40k-$60k/community Managed all design & implementation of communities resulting in a complete life-cycle (multiple community conception, marketing, budgeting, to sales and end-of-life wrap up) Streamlined drafting & operational procedures. Result: $12k-$20k saved on architectural fees per community ($160k approx.)
Jeannie Design LLCCreative Director / Visual Designer/ UX/UI
Jun. 2001Portland, Oregon Metropolitan AreaActed as an innovative liaison to guide clients through the web development & mobile development process Manages relationships with designers & developers to produce strategic projects that further business goals Is a user experience, web design, & web development consultant Works on large websites to debug, update, and streamline existing sites. Results: recurring clients two+ years and a strong knowledge of HTML & CSS Management experience with direct management of 3-5 team members
FreelanceCreative Director / Visual Designer/ UX/UI
Jun. 2001
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