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Work Background
NEMESISHead Of Customer Support
Sep. 2021 - Jan. 2026Sliema, Malta- Managing a team of Team Leader, Referents and Customer Support Agents from different countries, on site as well as remotely. - Taking care of the recruitment : checking CVs, interviews and trainings. - Managing schedules and vacations of the whole team. - Preparing the salaries, bonuses and commissions. - Making sure that all documents, procedures are up to date and followed by the whole team. - Preparing and carrying out regular individual and annual meetings to take stock of the objectives, the new projects and the quality of work.
NEMESISCustomer Support Team Leader
Aug. 2020 - Sep. 2021Sliema, Malta- Supervising a team of 40 customer support in different countries, on site as well as remotely. - Making sure that all documents and procedures are up to date to insure a good client’s satisfaction and organization. - Managing the schedule/holidays of all the agents. - Preparing and carrying out regular individual meetings to take stock of the objectives, the novelties and the quality of the work.
NEMESIS CORPORATIONPayment and Risk Officer
Feb. 2020 - Jul. 2020Gzira, MaltaManaging all the payments for our clients/partners and all the relatives issues they may have. Making sure that no fraud was committed by verifying each client’s situation.
NEMESIS CORPORATIONCustomer Support Agent (French & English Speaking)
Oct. 2019 - Feb. 2020Gzira, MaltaAnswering our clients by chats in French, English and many other languages to help them solved all the problems they may have on our platform and answer their questions.
IELS Malta - Institute of English Language StudiesMarketing Assistant
Apr. 2019 - Sep. 2019Sliema, Malta- Management of the school’s instagram, content creation: post, captions, story, answers to requests for informations. - Weekly analysis and reports of instagram performance and search for solutions to improve content and visibility.
IELS Malta - Institute of English Language StudiesActivity & Welfare Leader
Mar. 2019 - Sep. 2021Sliema, MaltaErasmus + Program for 8 months + part time job. - Accompanying students (summer camp, teens and adults) on excursions around Malta while ensuring their well-being, safety and support them in the practice of English. - Help with administrative tasks such as: management of transports, pack lunches, student arrivals and departures.
AmazonAgent d’exploitation
Nov. 2018 - Jan. 2019Saran, Centre-Val de Loire, FrancePoste : Picking + Débordement
AmazonWarehouse Associate
Nov. 2018 - Jan. 2019Saran, Centre-Val de Loire, FrancePoste : Picking + Débordement
Formation AFTECFormation linguistique - Anglais
Oct. 2018 - Oct. 2018Orléans, Centre-Val de Loire, FranceDans le cadre du programme Erasmus + : Formation linguistique d’un mois en Anglais (25h/semaine).
Popeye village MaltaServeuse hôtesse
Jun. 2017 - Jun. 2017MalteStage international d'un mois dans le cadre de mon BTS Assistant de Manager.
Sofaxis - groupe RelyensAssistante commerciale
Sep. 2016 - Aug. 2018Orléans, Centre-Val de Loire, France- Amélioration du système de réservation d’hôtels / optimisation des coûts grâce à des partenariats; - Préparation des rendez-vous clients et saisie des comptes rendus; - Gestion de la logistique pour le compte des commerciaux; - Mise à jour des bases de données clients; - Analyse des rejets d’offres proposées à nos prospects et des offres concurrentes.
OrangeConductrice d'activitée
Aug. 2014 - Sep. 2016Fleury-les-Aubrais- Accompagnement à distance des clients professionnels suites aux interventions d’installations; - Gestion des plannings d’interventions des techniciens; - Pilotage du déploiement de la fibre optique en région Centre; - Gestion de la satisfaction clients : enquêtes de satisfaction, gestion des dossiers des clients mécontents jusqu’à résolution;
OrangeField Operations Coordinator
Aug. 2014 - Sep. 2016Fleury-les-Aubrais- Accompagnement à distance des clients professionnels suites aux interventions d’installations; - Gestion des plannings d’interventions des techniciens; - Pilotage du déploiement de la fibre optique en région Centre; - Gestion de la satisfaction clients : enquêtes de satisfaction, gestion des dossiers des clients mécontents jusqu’à résolution;
XPO Logistics, Inc.Conditionneuse
Mar. 2014 - Jul. 2014Boigny-sur-Bionne, Centre-Val de Loire, France
XPO Logistics, Inc.Production Operator
Mar. 2014 - Jul. 2014Boigny-sur-Bionne, Centre-Val de Loire, France
Tchip CoiffureCoiffeuse
Sep. 2012 - Aug. 2013Fleury-les-Aubrais, Centre-Val de Loire, France
Salon Brigitte MeryCoiffeuse
Sep. 2011 - Aug. 2012Fleury-les-Aubrais, Centre-Val de Loire, France
Tchip CoiffureHairdresser
Sep. 2011 - Aug. 2013Fleury-les-Aubrais, Centre-Val de Loire, France
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