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Work Background
AthenaRecruitment Specialist
Jul. 2025
AthenaExecutive Assistant
Sep. 2024 - Jun. 2025
Bank of CommerceCollections Associate
Dec. 2015 - Jun. 2022Performed collections to minimize bad debt losses by successfully recovering 85% of outstanding accounts while maintaining a high level of customer goodwill. Reconciled over 200 accounts monthly, processed 50+ client requests, and prepared detailed reports, highlighting my strong analytical and problem-solving skills. Provided actionable feedback and recommended strategies for high-risk accounts, demonstrating my proficiency in handling sensitive information and making well-informed decisions.
Alta ResourcesCustomer Care Representative
Aug. 2015 - Jan. 2016Engaged with over 100 customers through various communication channels, providing detailed information about health insurance plans, benefits, and services. Addressed and resolved 95% of issues during the first interaction, coordinating with 50+ clients and other departments or vendors as needed. Managed administrative tasks including updating customer information for over 200 clients, processing an average of 30 service requests per week, and meticulously documenting 100% of interactions.
QUAERITO QUALITAS INCHuman Resources Associate
Dec. 2013 - Feb. 2015Maintained a candidate database of over 500 profiles and provided a pool of candidates for Globe Telecom, fulfilling staffing needs efficiently. Conducted over 50 candidate interviews, orientations, and job offers monthly, demonstrating my strong organizational and people skills. Handled labor-related issues for a workforce of 200+ employees and monitored employee requirements, ensuring smooth HR operations.
UCPB GENData Processor
May. 2013 - Nov. 2013Ensured completeness and clarity of underwriting information with meticulous attention to detail before document issuance, resulting in a 20% reduction in errors. Validated discrepancies in requests and issued policies and endorsements in strict adherence to company regulations. Trained over 15 new Underwriters, showcasing my strong ability to mentor and lead.
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