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Work Background
Customer Care Specialist
TaskUsCustomer Care Specialist
Sep. 2025 - May. 2026Colombia, CaliI provided customer support on inquiries across multiple channels (chats, calls, emails) always ensuring clear and effective assistance. Always adhering to company policies, procedures, and quality standards. Safeguard customer privacy and maintain confidentiality at all times.
Sales Agent & customer service representative
See USA SpecialistSales Agent & customer service representative
Jun. 2025 - Sep. 2025Colombia, CaliManaged car rental reservations for international clients in English and Spanish, modifying, tracking, and confirming reservations, ensuring accuracy and policy compliance. I focused on consultative sales, surpassing targets through effective and persuasive communication, delivering international customer service, resolving requests and ensuring a high-quality experience.
Social Media Manager
MexitacoSocial Media Manager
Oct. 2024 - Jan. 2025Jamundí, Valle del Cauca, ColombiaSocial media management Content strategy creation Recording, editing, and publishing content
Sales & Customer Service Advisor
Tiendas HoruskySales & Customer Service Advisor
Apr. 2024 - Sep. 2024Handled orders and inquiries through WhatsApp, Instagram, and phone calls. Provided exceptional customer service while managing multiple client requests.
Administrative Assistant
bysproAdministrative Assistant
Mar. 2023 - Feb. 2024Supported basic accounting processes, organizing receipts, files, and uploading orders to the database. Assisted with cash balancing and administrative tasks.
Sales & Stock Assistant
Muah Beauty MarketSales & Stock Assistant
Jun. 2020 - Jun. 2022Bogotá, Distrito Capital, ColombiaReceiving merchandise and validating orders against invoices Reporting order issues and claims Labeling and stocking products Assisting customers in store and via WhatsApp Inventory management Order sorting and dispatch

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