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Work Background
Senior Team Lead
ISNSenior Team Lead
Jan. 2025Dallas, Texas, United States• Lead 8 Product Owners (POs) who are responsible for 9 Scrum Teams managing 65+ web applications (70% of available functionality) and both mobile applications. • Identify areas of opportunity, prioritize requests and improvement opportunities, and communicate updates across the company at leadership meetings. • Develop a strategy and objectives for the products that align with business strategy and develop overall roadmaps to guide POs on work item prioritization. • Assist Software Engineering teams in breaking down work for Sprints, developing project milestones and ensuring quarterly roadmap and priority timelines are met. • Drive productivity and quality delivery for each team member. Ensure allocated projects are complete on high priority, deliver feedback and clear any disputes presented. • Maintain and contribute to the evaluation of team data with management on a weekly basis. Identify gaps and suggest possible improvements to increase team results.
Project Lead
ISNProject Lead
Jan. 2020 - Mar. 2021Dallas, Texas, United States• Liaison between Business Development and Product Development on all individual level functionality used to show government and client requirement compliance. • Lead program governance in creating project plans, setting milestones, identifying risks, managing scope, creating workflows, planning meetings, documenting and communicating decisions. • Analyze business needs and create functional user stories, refine backlog, and prioritize requirements using Agile/Scrum approach. • Identify and define product improvements and enhancements as they pertain to customer needs and overall deployment. • Lead and/or participated in cross-functional projects, groups and committees. • Develop new functionality requests to increase our global offerings and meet customer needs.
Group Supervisor, Offshore Oil & Gas Team
ISNGroup Supervisor, Offshore Oil & Gas Team
Jan. 2018 - Jan. 2020Dallas/Fort Worth Area• Led team of account representatives managing 45+ client accounts in the Oil & Gas Offshore industry both domestically and internationally. • Focused on bringing clients strategic solutions with effective implementations. • Drove performance in alignment with company's goals and developed targets for new business. • Delivered constructive criticism upon completion of job tasks and performance reviews at the end of each trimester. • Led on-site team meetings with clients, annual metrics meetings with client C-level executives, and presented at industry events. • Traveled 50%+ of the year to engage and grow account relations with existing and prospective clients.
Team Lead - Product Owners
ISNTeam Lead - Product Owners
Jun. 2012 - Jan. 2025Dallas, Texas, United StatesTeam Lead - Product Owners January 2023 - January 2025 Senior Group Supervisor - Product Owners March 2021 - January 2023 Project Lead January 2020 - March 2021 Group Supervisor - ISN Offshore Oil & Gas Team January 2018 - January 2020 CDQA Senior Analyst - ISN Upstream and Utilities Teams July 2017 - January 2018 CDQA Advanced Coordinator - ISN Upstream and Utilities Teams October 2016 - July 2017 Senior Account Representative - Offshore Oil & Gas Team January 2016 - October 2016 Account Representative - Contractor Development (-Jan 2015) and Offshore Oil & Gas Teams July 2014 - January 2016 Senior Associate - Contractor Development July 2013 - July 2014 Associate - Customer Service June 2012 - July 2013 ISN is the global resource for connecting corporations with safe, reliable contractors and suppliers from capital-intensive industries. Headquartered in Dallas, Texas, ISN has offices in Calgary, Toronto, Sydney, Perth, Auckland, Los Angeles, London and New York. With over 450 employees world-wide, ISN fosters safer work environments, stronger partnerships, and a healthier bottom-line globally. ISN collects self-reported health & safety, procurement and quality information from contractors, verifies its accuracy, and then reports the results in an easy-to-follow format. This allows corporations to select those resources that best meet internal and governmental requirements, while providing contractors and suppliers the opportunity to centralize their information, saving time and gaining presence in the marketplace.
Supply Chain Management Intern
Celebrating HomeSupply Chain Management Intern
Dec. 2010 - Dec. 2011Marshall, Texas and Chaozhou, China• Improved and revitalized the Vendor Compliance Manual for domestic and international use. • Assisted Chief Pottery Engineer and Quality Supervisor at primary stoneware factory in China. • Inspected packaging and performed company policy drop testing procedures. • Communicated with Chinese vendors to help explain company needs and policies. • Performed research and analytical duties.
Marketing Intern
MD Anderson Cancer CenterMarketing Intern
Jun. 2010 - Aug. 2010Houston, Texas Area• Helped juggle timelines, deadlines, and occasional fires of a million dollar ad campaign with multiple media outlets. • Investigated sponsorship opportunities available to MD Anderson and presented these to the sponsorship committee. • Conducted research on 4 cancer service lines and used the information gathered to create 4 presentations for the Marketing Team. • Worked hand in hand to ensure campaign success by aiding in the management of our advertising agency and approving proposed ads.
Student
Texas A&M UniversityStudent
Aug. 2008 - May. 2012
Shift Manager
Pump It UpShift Manager
Aug. 2007 - Jan. 2011Longview, Texas Area• Supervise four employees each shift who ensure the safety of the children in the arena and setting up and assisting with the party room • Observe security cameras to ensure the safety of all participants • Manage the front desk by answering phone calls and assisting any customer that walks in • Book and take care of every detail of the private parties • Organize parties and times of open jump and play for the public
Day Camp Counselor
Sky RanchDay Camp Counselor
May. 2007 - Aug. 2007Van, Texas• Supervised 20 kids each week during various outdoor and indoor activities • Prepared and taught lesson plans about the criteria we were given • Planned play time activities such as arts and crafts and gym time • Ensured the safety of the kids by making sure they followed all safety rules and stayed within my line of sight
Ticket Sales Manager
Hollywood TheatersTicket Sales Manager
May. 2006 - May. 2007Longview, Texas Area• Sold tickets to the customers wanting to see a movie and gift certificates to those wanting to give gifts to family and friends • Helped with customer issues pertaining to their experience during the movie and while at our theater
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