Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
AmazonSDS Operations Manager
May. 2024VirtualShipping and Delivery Support Manager, pioneer supporting Amazon's growing transportation customer segments, managing a 5 Supervisors Team, and +120 associates team, responsible from overall performance and operational delivery of the team. Working with key support functions such as Delivery Station Operations, Program Managers, Recruiting and Human Resources reviewing performance trends and opportunities, and taking continual action to improve the service level and the quality performance.
AmazonSDS - CASE - Group Manager
Jul. 2022 - May. 2024RemoteShipping and Delivery Support Manager, pioneer supporting Amazon's growing transportation customer segments, managing a 5 Supervisors Team, and +120 associates team, responsible from overall performance and operational delivery of the team. Working with key support functions such as Delivery Station Operations, Program Managers, Recruiting and Human Resources reviewing performance trends and opportunities, and taking continual action to improve the service level and the quality performance.
AmazonSDS Group Manager A
Oct. 2021 - Jul. 2022Remote - WFHShipping and Delivery Support Manager, pioneer supporting Amazon's growing transportation customer segments, managing a 5 Supervisors Team, and +120 associates team, responsible from overall performance and operational delivery of the team. Working with key support functions such as Delivery Station Operations, Program Managers, Recruiting and Human Resources reviewing performance trends and opportunities, and taking continual action to improve the service level and the quality performance.
AmazonSDS Team Manager
May. 2020 - Oct. 2021Bogota,D.C., Capital District, ColombiaShipping and Delivery Support Manager, pioneer supporting Amazon's growing transportation customer segments, managing a 20 associates team, responsible from overall performance and operational delivery of the team. Working with key support functions such as Delivery Station Operations, Program Managers, Recruiting and Human Resources reviewing performance trends and opportunities, and taking continual action to improve the service level and the quality performance.
ScotiabankService Team Manager - Leader
Nov. 2014 - Dec. 2019Bogotá D.C. Area, Colombia• Ensuring all agents have established annual performance objectives that are aligned with the business plans. 17 direct repots. • Knowledge expert, to provide support and assistance, • Ensuring employee development is a priority.
• Having a clear understanding and accountability of the Centre’s financial and non-financial goals.
• Support through Coaching to enhance the direct reports abilities and achieve results.
• Analyzing reports and creating strategies to boost the results.
DIRECTV Latin AmericaEjecutivo CSR Bilingue
Jan. 2013 - Nov. 2014• Care and telephone support to users from US Embassy and Cruise Ship
• Technical Support assistance, and Billing Review,
TeleperformanceCustomer Service Representative
Jan. 2012 - Dec. 2012Bogotá D.C. Area, Colombia• Care and telephone support to users of Sprint Mobile
• Bilingual Online, writing notes in system
• Floor Stand, resolution and escalation Concern.
• Support and Support Floor Supervisor
• Conducting monitoring and support to the Quality Department
• Management of small groups, implementation of strategies to get better metrics and results.
Intch is a Professional Networking App for the Future of WorkSee more people like Dave on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
500876 people
16
CEO & Management @ loop Company & LESTAR S.A.
48
Sr. Specialized Project Manager @ Lean Solutions Group
34
UX/UI Designer @ Teamcore
134350 people
16
Contador público @ Cooperativa Minuto de Dios
19
Director of Operations
18
Strategic Consultant