Sofia Chinchilla

Hospitality Professional | Leading Service Strategy & Execution to Elevate Premium Guest & Client Experiences

TranslatorProofreaderCopywritingProject CoordinatorExecutive AssistantPersonal AssistantAdministrative AssistantAssistantComplaint Resolution SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Success ManagerCustomer ServiceCustomer Support RepresentativeCall CenterProducerAdvisorEvent ProducerEntertainmentConsultingBusiness OwnerMarketing

Hospitality professional with 15+ years of experience across luxury hospitality, events, and property management, specializing in premium guest and client environments. I lead service strategy and operational execution to deliver consistent, high-quality, unique experiences supported by structured and efficient delivery. My background combines project coordination, service design, sales and distribution processes, and cross-functional collaboration across high-end residential and hospitality settings. I am recognized for accountability, discretion, attention to detail, and calm leadership in complex situations. I focus on operational excellence, team performance, and elevating premium guest and client journeys. English/Spanish translator.

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Work Background

Director of Residences, Property Management

Peninsula PapagayoDirector of Residences, Property Management

Dec. 2023Peninsula Papagayo

General Manager

Alba PropertiesGeneral Manager

Jan. 2021 - Dec. 2023Носара

Management

Bodhi Tree Yoga ResortManagement

Jan. 2018 - Jan. 2021Nosara, Guanacaste, Costa Rica

Travel Experience Manager

Namu TravelTravel Experience Manager

Jan. 2015 - Jan. 2018San Jose, Costa Rica

F&B Manager

FlorblancaF&B Manager

Jan. 2014 - Jan. 2015Santa Teresa, Costa Rica

General Manager The Harmony Hotel

Harmony HotelGeneral Manager The Harmony Hotel

Jan. 2011 - Jan. 2013Nosara, Guanacaste, Costa Rica

Guest Services & Front Office

Walt Disney Parks & ResortsGuest Services & Front Office

Jan. 2009 - Jan. 2011Orlando, Florida, Estados Unidos

Social Sales & Premium Events Manager

Marriott HotelsSocial Sales & Premium Events Manager

Jan. 2001 - Jan. 2008Costa Rica

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