First United BankVice President, Lifecycle Marketing
Aug. 2022Dallas-Fort Worth MetroplexDevelop strategies and lead the team that drives customer acquisition, cross-sell, customer retention, and customer win-back. Fosters valuable partnerships with local banks and lines of business to engage customers and prospects as they travel through their buyer’s journey. Oversees a team that manages acquisition and cross-inform (cross-sell) campaigns. Researches the market dynamics and competitor strengths, positioning, and activities. Makes data-driven decisions to drive additional revenue based on customer micro journeys. Elevates the Spend Life Wisely campaign that reaches into local communities to build partnerships that support our Community Reinvestment Act (CRA) goals