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Work Background
ECIGlobal Head Shared Services
Sep. 2024Los Angeles, California, United StatesGlobal executive leader delivering customer-facing solutions and 24x7 service management across Network, Systems, Voice, SOC, and NOC operations. Leads strategically positioned teams across India, the Philippines, the UK, the US, Asia, and Europe to drive operational excellence, seamless customer integrations, and financial performance. Focused on optimizing operational efficiency, enhancing service reliability, and ensuring stable, scalable global capabilities.
Innova SolutionsVice President, Client Technology Solutions
Apr. 2019 - Mar. 2025California, United StatesDriving IT Strategic Planning and Delivery with key client engagements. Focus areas of cloud, data/analytics, cloud transformation, applications management, security services, 24x7 managed services. Deep expertise in operational ecellence, cost optimization, and operational efficiency improvement efforts.
Build and manage global teams in on-site, off-shore, and integrated hybrid environments to optimize skills, value, and performance.
AvasantDistinguished Fellow
Jan. 2018The Avasant Distinguished Fellows are a world-class team of experts and leaders, comprised of the top minds within the technology world. The group includes former and current CXOs, CIOs, and other senior technology executives who bring business value to Avasant and its clients. The Fellows are an independent, yet integral part of Avasant’s management consulting and IT advisory services. The program promotes thought leadership and provides subject matter expertise for Avasant’s clientele. The program brings together C-level executives and board-seasoned leaders who possess decades of experience in their competencies across various industries including retail, manufacturing, banking, utilities, healthcare, travel and transportation and pharmaceuticals. The Fellows create strategies and executive programs that provide unique value to Avasant’s clients in the areas of digital innovation, process transformation, IT, information security & operational risk management, BPO, procurement, and business strategy.
GLOBAL EAGLE ENTERTAINMENTChief Information Officer
Jan. 2017 - Dec. 2019Greater Los Angeles AreaGlobal CIO of Global Eagle, Industry Leading content and connectivity solutions serving the Aviation, Maritime, and Land based sectors.
Shamrock Technology Partners, llcPrincipal Managing Partner
Jan. 2014 - Sep. 2024Los Angeles Metropolitan AreaPartner / Principal
Assess and lead multiple consulting efforts including global ERP strategy. Provide IT and operational strategy, planning, risk management, problem analysis and resolution, IT reorganization, and onshore / offshore vendor and contract management.
Process improvement and automation utilizing AI/RPA to dramatically improve operational efficiency, data quality, and services across Finance, Sales Operations, Customer Service, all aspect of Logistics and Fulfillment ►Interim CIO for a leading provider of software, network solutions, & technology services for healthcare. • Direct planning and integration of multiple platforms, products, and technology solutions to facilitate multi-billion dollar merger. • Created technology roadmap, prioritization and sequencing of defined initiatives, and provided leadership. ►Interim CIO for a $1.2B Dental/Healthcare Services Organization.
• Crafted forward transformational plan for improved services and development capabilities. • Led transformational Initiatives across Finance, HR, Revenue Operations, Field Services, and IT. ►Interim President & COO for tech company providing real-time integration between legacy and cloud & ESB.
• Led all aspects of operations and technology development for early stage software company. • Created marketing and sales organization; partnered with CEO to drive private equity investment efforts. ►Chief Information Officer for a large, privately-held construction and real estate company. • Recruited to lead the transition of IT operations and services including 80 onshore employees and up to 100 offshore employees, while managing $25M operating budget and $25M capital budget. • Created detailed assessment, strategy, and transformational plan; executed initial phases.
• Oversaw program and project management, infrastructure, data centers, voice/data/mobile/video telecom, security, IT governance, Service Desk, and regulatory compliance.
Union Bank - Top 10 US banking and financial services entity, part of Bank of Tokyo-MitsubishiSenior Vice President & Group Information Officer
Jan. 2011 - Dec. 2013Los Angeles, CAManaged all aspects of technology and services including a team of up to 150 professionals, a $24M operating budget and $50M capital budget.
• Redefined and enhanced core financial transaction technologies while building and nurturing collaborative relationships between IT and business units.
• Utilized onshore/offshore assets to facilitate functionality and cost effective software development, technical support, and QA/testing strategies.
• Led creation and presentation of US-based IT strategy to Japanese parent company to integrate with operating sister companies.
Ventura Foods, LLC - Food and beverage provider with heavy manufacturing, retail, wholesaleChief Information Officer - CIO
Jan. 2009 - Dec. 2011Brea, CARecruited to turn around revenue, share value, and customer satisfaction. Managed a team of 80 onshore and 70 offshore staff, and $30M operating and $20M capital budgets.
• Directed all aspects of IT operations including strategy, planning, business analysis, program/project management, infrastructure, data centers, security, IT governance, Service Desk, and regulatory compliance.
• Defined and executed growth strategies to revitalize operations with a comprehensive business process and ERP technology solution.
Pharmavite, llc - Subsidiary of Otsuka (Japan), a $10B global pharmaceutical and supplements manufacVice President – Information Technology Services
Jan. 2008 - Dec. 2009Northridge, CALed all aspects of IT operations including 80 onsite and 100+ offshore staff.
• Oversaw all integration with parent company organizations overseas and with other US operations.
• Built and led multiple teams in maximizing performance, revamping IT infrastructure, and supporting a wide range of operational platforms.
• Appointed to lead J-SOX compliance initiatives.
Amcor Sunclipse - North America - Subsidiary of $10aus Billion Australian global firmChief Information Officer - CIO
Jan. 2002 - Dec. 2007Buena Park, CARecruited to assist the President and CEO in improving strategic footprint and value of IT functions with a 120-person staff, $35M operating and $30M capital budgets.
• Led strategy, planning and implementation of comprehensive ERP and supply chain improvements impacting 65+ manufacturing & distribution locations in both B2B and retail, direct to consumer models.
• Drove North American efforts towards 15% SG&A reduction across all businesses.
Action Online EntertainmentCo-Founder and Chief Technology Officer - CTO
Jan. 1999 - Dec. 2002Greater Los Angeles Area
LA Care Health PlanChief Information Officer - CIO
Jan. 1998 - Dec. 2001Greater Los Angeles Area
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