Global Head Shared Servicess & Operations@ECI - Eze Castle Integration, Inc.
Verified
Visionary Chief Operations Officer (COO) and Chief Information Officer (CIO) with 25+ years of experience driving multi-million dollar profitability through the fusion of global shared services and AI-driven innovation. A specialist in Private Equity-backed transformations, renowned for orchestrating "follow-the-sun" operating models that reduce costs by up to 20% while scaling top-line revenue by 300%. Expert at bridging the gap between high-leverage automation (GenAI/RPA) and robust GRC frameworks (SOX, HIPAA, GDPR) to move organizations from mere compliance to total cyber-resilience.
Enhanced Value Propositions
AI Monetization & Margin Expansion: Proven ability to transition AI from a back-office efficiency tool into a front-end revenue multiplier, utilizing predictive analytics and self-service portals to boost customer retention and service velocity.
Strategic M&A & Integration Playbook: Expert in consolidating disparate regional operations into high-efficiency Global Strategic Hubs, accelerating time-to-value for stakeholders during complex acquisitions.
Operational Velocity & Digital Core Readiness: Specialized in slashing financial close cycles (from 10 days to 2) and modernizing legacy infrastructures into AI-ready cloud platforms (AWS, Azure).
High-Performance Global Leadership: Adept at managing large-scale teams (up to 450 members) and significant capital budgets (up to $50M), fostering a culture of upskilling and data-driven accountability.More...