Customer Support Representative@LA Care Health Plan
Verified
As Brittany Hernandez, a Customer Support Representative at LA Care Health Plan, I have excelled in providing exceptional customer service, resolving complex issues, and improving customer satisfaction rates. I have successfully handled high-volume customer inquiries about health plan benefits, claims, and other services. My effective communication and problem-solving skills have significantly increased customer retention. I have also implemented new strategies to improve the efficiency of the support team, leading to a reduction in response time. I have been recognized for my dedication, teamwork, and commitment to enhancing the customer experience.More...