Alexander Aguilar - CIO, INCAE Business School

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Work Background

INCAE Business SchoolChief Cybersecurity Officer & Business Partner

Mar. 2022 - Nov. 2025Costa Rica

INCAE Business SchoolChief Information Officer

Jan. 2021 - Nov. 2025La Garita, AlajuelaHead of Information, my duty includes Systems, Analytics and Infrastructure Teams.

INCAE Business SchoolInformation Technology Infrastructure Manager

Mar. 2017 - Jan. 2021Costa RicaI am responsible of the team in charge for the design, installation, maintenance, and retirement of the systems. The services under my responsibility are those services that enable the delivery of customer-facing IT services. As a Operations Manager I’m part of the management team at IT Department. I lead the service desk team, security, telecommunications, and coordinate with project managers to deliver IT new added value services to the organization.

INCAE Business SchoolService Desk Supervisor

Jul. 2014 - Jan. 2021Costa RicaAs part of the INCAE Business School Technology team, I have had to adapt to important changes in my role, to ensure the optimal functioning of the Area. I was hired with the purpose of helping with the implementation of the help desk philosophy, as well as to supervise the work of the Technology Area Agents and control the assignment of tickets. Once I entered I detected some shortcomings in the handling of computer assets, so I took on the task of coordinating the acquisition of equipment, accessories and consumables and guarantee the availability in the two campuses of the Institute, both in Nicaragua and Costa Rica . I also had a leading role in organizing department storage spaces, which has allowed us to guarantee the best use of computer resources and the release of space, by responsible disposal or donation of damaged or obsolete equipment for the purposes of Institute. I took on the task of collecting misplaced information about the distribution of the Network Infrastructure, which caused that before an event or incident, the attention was extended for longer than necessary since nobody knew the whole infrastructure thoroughly, I I gave myself the task of documenting or making public the responsible team, this information, which resulted in an improvement in the time of attention of failures and in the evaluation of the impact of each event I contributed positive leadership in my admission to the Institute, due to a feeling of insecurity and apathy caused by a strong restructuring of personnel, which had been given shortly before my admission, through Team Building techniques and Of "Coaching" I have had the opportunity to lead important Projects for the Department and the Institute. Since March of this year (2017) I have been honored with the assignment of the Coordination of the areas of Security and Infrastructure Information Technology, Telecommunications and Telephony, which I currently work alongside the coordination of the First Level of IT Support.

Industrias de Computación Nacional S.A.Manager service and support area

Oct. 2011 - Jul. 2013La Garita, Alajuela- Put in order the inventory of the warehouses assigned to the department. - I created a series of control systems that allowed to ensure the good maintaining of them. - I studied each position of the employees of the department, this allowed me create job profiles that increased the performance of each officer and distribute tasks more effectively. - I studied and I made a flow diagram of each department processes, I eliminated or modified unnecessary steps they represented a bottleneck. I increased the overall performance of the department in over than 60%, allowing return to competition and dramatically improve the perception and confidence of customers. - I created and implemented new security policies, which reduced the number of cases of upset customers, by ambiguity of terms. - I launched a new manual of policies and procedures, which reduced the amount of customer dissatisfaction and unified the arguments between departments.

Industrias de Computación Nacional S.A.Corporate Advisor

Sep. 2002 - Sep. 2011Costa Rica• Creating sales opportunities through business identi#cation and solution selling to new and existing customers • Relationship building within the market place • Develop, maintain and expand assigned accounts • Follow the sales process through from end to end • Expand accounts list by identifying new, quali#ed accounts • Prepare all sales documentation to the required standard to ensure prompt processing • Products and growing customer base, from a portfolio • Reactivating up to customers with a high degree of satisfaction with the service received in the past by the company.

Tienda de CelularesOwner

Jul. 1998 - Jul. 2002Starting this business was a great experience in my life, helped me to understand all the processes of dealing with suppliers, government paperwork and dealing with customers.

National Handicrafts Market.Inventory Management Store Manager

Sep. 1996 - Jun. 1998As a bookkeeper, I was responsible for recording the movements in the computer system and do bank reconciliations; as Inventory Manager, I was responsible for the stores, checking inventory and restocking minimum, also was in charge payment to providers and coordination of care for cruises during the season.